ED Patient Co Ordinator

Kettering General Hospital NHS Foundation Trust; Kettering; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is seeking a Patient Co-ordinator for their Emergency Department in Kettering. The role involves providing patient support, coordinating care, and working flexible shifts, including nights and weekends. Excellent interpersonal skills and adaptability are required, though prior experience in the Emergency Department is not essential as training will be provided.

Qualifications

• Strong communication skills to liaise with patients and staff.
• Ability to adapt to a busy department's needs.
• Willingness to learn with on-the-job training.

Responsibilities

• Provide patient co-ordination within the Emergency Department.
• Collaborate with ED staff to maintain standards of care.
• Attend to administrative tasks to support ED operations.

Skills

Excellent interpersonal and communication skills

Ability to work under pressure

Flexibility to cover varying shifts

Job description

Overview

KGH provides 24 hour accident and emergency services (A&E) from our Emergency Department (ED) and supports the treatment of patients presenting with minor, major and traumatic injuries. The Emergency Department is a supportive and friendly team who prides itself on providing the highest possible quality of care to our service users. Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

We are an equal opportunities employer, aiming to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds, including members of black and minority ethnic (BME) communities, especially for senior posts within KGH. Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please inform the recruitment services team as soon as possible. Appointments will be made on merit.

In submitting an application you authorise KGH to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process, including factual reference, occupational health clearance and statutory and mandatory training records. If a Disclosure and Barring Service (DBS) check is required for the role, you will be asked to pay the DBS cost (£49.50) and this cost will be reclaimed from your first salary. From 1 February 2019 all new starters are required to join the DBS update service with an annual cost of £16; those who do not join the update service will pay £49.50 for a new DBS check in three years’ time. New starters are subject to a six month probationary period.

Safeguarding is everyone’s business. KGH regards safeguarding as a priority and a key value for all staff. The Hospital Group promotes vacancies to all communities and values diversity, including BAME, Disabled and LGBTQ+ backgrounds. We have active Networks that promote inclusion and belonging across Kettering and Northampton General Hospitals.

Opportunity

An opportunity has arisen for a position within the Emergency Department (ED) as a Patient Co-ordinator joining our supportive and friendly team. The vacancy involves working a shift pattern that covers a variety of shifts, including days, nights, evenings and weekends. We are seeking an individual who is flexible, with excellent interpersonal skills, the ability to work under pressure in a busy department, and who can maintain a high standard of efficiency. Previous ED experience is not essential as full training will be provided. Previous applicants need not apply.

Responsibilities

• Provide patient co-ordination within the Emergency Department, supporting the flow of patients and ensuring efficient service delivery.
• Work a hybrid shift pattern including days, nights, evenings and weekends, demonstrating flexibility and reliability.
• Collaborate with ED staff to maintain high standards of care and communication with patients and their families.
• Attend to administrative and operational tasks as required to support ED operations.

Qualifications and Skills

• Excellent interpersonal and communication skills; ability to work under pressure in a busy environment.
• Flexibility to cover varying shifts; willingness to learn and adapt with on-the-job training provided.
• Previous ED experience is not essential; full training will be given.