ED Flow Co-ordinator

Whittington Health NHS Trust; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare organization in Greater London is seeking an experienced individual to support the smooth operation of the Emergency Department. The successful candidate will manage patient flow and assist clinical staff during busy periods. Applicants should possess NVQ level 4 or equivalent experience, strong organizational skills, and proficiency in IT, ideally with experience using hospital information systems. This role requires effective communication and the ability to work under pressure, ensuring timely patient care and safety protocols are followed.

Qualifications

• Strong interpersonal skills for building relationships with staff.
• Demonstrable proficiency in English for medical communication.
• Flexibility in working hours is needed.

Responsibilities

• Assist clinical staff with patient flow management.
• Monitor and update patient information in the system.
• Participate in daily handover meetings and safety huddles.

Skills

Good interpersonal skills

High level of IT literacy

Ability to work under pressure

Organizational skills

Effective communication

Education

NVQ level 4 or equivalent experience

Tools

Microsoft Office Suite

Medway web clinical system

Job description

Job Overview

This role within the administrative team in Emergency Department is to support the smooth running of the department. The post holder will assist the clinical staff on the shop floor by managing the flow of patients through the department. The role will report to the ED Management Team for all managerial matters.

The post holder will be responsible for monitoring, maintaining and updating Medway with regards to patient flow within the ED. This monitoring should include, but is not limited to, Majors, fit2sit area, Resus, Urgent Care, Paediatric ED, with waiting times and pressure areas within the department overall.

The post holders will attend the daily nursing and medical handovers and participate in the ED safety huddles.

The role will also ensure breaches of the 4 hour standard are monitored and escalated to the Nurse in Charge, consultant and Service Managers as required. Correct breach reasons must always be entered for all breach discharges and this role will be responsible for ensuring this is always adhered to.

The post holder will form a key part of the daily operational management of the department and as so will be jointly responsible for ensuring the ED Escalation policy is followed and departmental pressures are escalated as appropriate using the policy.

The post holder will also liaise with external organisations as required; for example with the London Ambulance Service and the Mental Health Liaison Team regarding operational pressures and patient plans.

Main Duties

Attend the ED handover meetings and review / discuss issues raised from the medical handover.

Attend the Safety Huddles to proactively manage breach reasons and escalate to divisional representatives as required.

Monitor total number of patients in the ED department (UCC, Majors, Resus, Paeds etc).

Monitor waiting time to be seen (should not exceed 60 min).

Ensure breaches are monitored in real‑time and escalated to all patients over 3 hours without a clear plan in place.

Ensure the number of breaches and breach reasons are recorded accurately; if not, validate and correct on PAS.

Share learning opportunities with staff to improve accuracy of recording accurate data.

Upcoming potential breaches and plan to address to be closely monitored.

Ensure potential 12 hour breaches are escalated to Site, Divisional Lead and Chief Operating Officer accordingly.

Support ambulance offloads occur within 15 minutes and plan in place if exceeding this time frame.

Escalate delays in inter‑professional standards.

Support formal nursing and medical handovers occur as allocated times as per SOPs.

Support regular board rounds with the NiC and consultant where required.

Assist AAU / AEC with facilitating a ‘pull model’ for patients with expected admissions (SDEC).

Assist in monitoring and raising awareness of improved clinical documentation, management plans, clerking, and completing NEWS and Sepsis on the Major’s screen.

Assist in monitoring and raising awareness for Speciality doctors to liaise with NIC on arrival. Speciality doctor to communicate management plan to nurse looking after the patient and NIC. Should also notify NIC as soon as possible if patient requires admission.

Working for our Organisation

The Whittington Hospital is part of an Integrated Care Organisation committed to delivering high quality health services across its acute hospital and community teams. It offers greater opportunities to work across the boroughs to address the health needs of the local population. By integrating our hospital and community teams, we aim to improve the quality of care to our patients and service users whilst reducing costs by working closely together. Whittington Health also works with other health, social care and voluntary sector partners to support patients and service users from their initial appointment whether it be with a community health team or at the hospital, all the way through to treatment and tailored after care.

Whittington Health is one of the three main teaching campuses for the Royal Free and University College Medical School. Whittington Health is currently applying for Foundation Trust status.

Person Specification

Education / Qualifications

Essential criteria

• NVQ level 4 or equivalent experience in Team Leading & Management
• IT Literate

Skills & Abilities

Essential criteria

• Good interpersonal skills to build positive working relationships with staff and clinicians
• Applicant to have demonstrable skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues
• Well organised approach to work with strong organisational skills
• Ability to work under pressure in a calm and professional manner
• Ability to multitask and prioritise own work as well as others appropriately
• Flexibility in working hours
• High level of IT literacy, ideally with experience of Medway web clinical system

Knowledge & Experience

Essential criteria

• Working knowledge of Microsoft office suite
• Experience of dealing effectively with difficult situations

Desirable criteria

• Knowledge of working with hospital information systems
• Experience of working in an A&E department

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust’s Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to :

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.