eCommerce Manager

Fenix Outdoor; Hereford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join a leading UK outdoor retailer as a B2C eCommerce management professional. You will manage the eCommerce website, focusing on sales and customer experience, in a dynamic and growing company committed to outdoor enthusiasts. Collaborate with a dedicated team to enhance online offerings and achieve growth targets.

Benefits

Pension scheme

Staff discount scheme

Flexible working schemes

Relaxed culture and dress code

International work environment

Qualifications

• 3+ years of experience in a fast-paced eCommerce business.
• Hands-on experience managing eCommerce websites.
• Understanding of Google ads (PPC/SEM) and SEO practices.

Responsibilities

• Maintain eCommerce platform and product data.
• Drive sales and revenue responsibilities.
• Organise and develop the eCommerce team.

Skills

Organised

Knowledgeable

Communicator

Collaborative

Flexible

Education

Bachelor's degree in a related field

Tools

Google Analytics

Adobe Creative Cloud

Microsoft Office

Job description

We have an exciting opportunity for the right candidate to head up the eCommerce team of a leading UK outdoor retailer.

Who are we and why work with Trekitt?

We are the UK’s premier outdoor retailer focused on providing the British Outdoor Enthusiast with the best kit, service and advice.
We are a high-growth business where necessity has us move quickly, make smart choices and carve a clear niche, into which our dynamic approach, clarity of product ranging, and industry-leading customer service are enthusiastically received. The pace at which we progress makes us an exciting and engaging business to work for.
We are determined to offer a service-rich, real-shop experience to our online audience, having expanded to a diverse team of more than 35 colleagues and contributors to realise this.
Looking to the future, our ambitions of growth have evolved, and we recognise that our eCommerce team is a fundamental element in this and the continued delivery of our high-quality industry leading offering.

ABOUT THE ROLE

We are looking to strengthen our capable and committed team with an experienced and result focused B2C eCommerce management professional.
Your primary responsibility is driving sales and revenue.
You will be responsible for owning the entirety of the website and facets, ranging from the day-to-day running of the website and its content to pushing forward and developing the “big picture” projects that will deliver a fresh and new approach to the marketplace.
You will work closely with our platform providers, suppliers, stakeholders, and colleagues to accomplish their goals in an effective manner.

When you join our trek, you're offered:

• A competitive salary commensurate with experience, pension, staff discount scheme and flexible working schemes, including a hybrid home working model.
• We operate an open and friendly company with a relaxed culture and dress code
• An exciting & challenging job in a forward-leaning culture that rewards ambition
• Passionate, mission-driven colleagues who make things happen & help each other along the trail
• An international work environment where an open mind is a pre-requisite
• A company that cares that treasures success both for our organization and for society & our planet

WHAT YOU WILL DO

In more detail you will focus on the following:

• Maintenance - You will be responsible for maintaining all facets of the Trekitt eCommerce environment, from landing and product pages through to basket checkout functionality
• Product data management – You will ensure that all product data is correct and present on the website in keeping with Trekitt’s high standards
• Visual Merchandising – You will be responsible for the layout and visual aesthetic of the website, and it’s key landing pages and seasonal initiatives
• Development - You will develop and further the eCommerce environment, ensuring we are moving forward in a positive and relevant fashion, paying attention to emerging trends and directions of the marketplace
• Customer Journey Success - You are to hold the customers shopping experience at the forefront of your goals
• Sales and Revenue – You will be accountable for overall sales and profitability of the eCommerce environment
• The Team - You will organise, inspire, develop and co-ordinate your team to work effectively
• Stakeholder Relations – You will be working closely with stakeholders to ensure the continued, smooth development of the eCommerce environment
• Reporting and Communication - You will present and attend meetings within the business and Frilufts/Fenix group on a regular basis

WHO YOU ARE

For this challenge, you will bring at least 3+ years of experience in a fast-paced eCommerce business and a Bachelor's degree in a related field or an equivalent combination of education and experience.
You have hands-on experience in managing and maintaining eCommerce websites, proven knowledge of eCommerce including website development, competitive strategies, industry trends and usability.

• Organised and Diligent – Display the ability to plan, organise, prioritise, and meet multiple deadlines
• Live the Outdoors - A passion for the outdoors and a real understanding of the brands and the needs of outdoor users (including climbers, mountaineers, trekkers, walkers, and adventure travellers)
• Knowledgeable – Of eCommerce best practices that are proven to increase revenue and sales conversions
• Understanding – A strong grasp of Google ads (PPC/SEM), Google shopping and SEO practice, as well as web design, technical functionality, and an ever-present eye to detail
• Savvy - You are comfortable with software, including Microsoft Office, Teams, Excel, Google Analytics, social media platforms, email marketing platforms and Adobe Creative Cloud
• Forward Looking – You will have your finger on the pulse of eCommerce with an eye on the future and any opportunities it presents
• A People Person - Enthusiastic, hard-working, and able to motivate, enthuse and engage your team and colleagues
• Communicator - You communicate positively, professionally, and effectively
• Collaborative – Possessing a proven track record of successfully working with partners and stakeholders to achieve common goals and objectives
• Flexible - You are willing and able to travel for work when necessary

Conclude with your equal opportunity statement in italics

Fenix Outdoor celebrates diversity and is committed to continually striving to create and grow a diverse and inclusive workplace for all employees. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We aim to facilitate a safe, fair and kind work environment where all feel welcome and can thrive.

About the company

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