Ecommerce Executive | Beauty Brands

THG; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global e-commerce leader in beauty is seeking a motivated Ecommerce Executive in Manchester to own website management and drive sales growth. Responsibilities include overseeing operations, collaborating across teams, and optimizing the customer journey. This role suits a candidate with strong analytical and communication skills, and a passion for the beauty industry.

Benefits

25 days annual leave

Access to in-house GP

Up to 50% staff discount

Professional development programmes

Responsibilities

• Oversee day-to-day website operations ensuring smooth shopping experience.
• Support implementation of sales strategies and enhance customer engagement.
• Collaborate with marketing teams on online campaigns.
• Monitor site performance and analyze data for improvements.
• Implement a customer-first mindset for high satisfaction.
• Work closely with buying teams for stock management.
• Conduct competitor analysis to inform decisions.

Skills

E-commerce KPIs

Communication

Time Management

Analytical Ability

Creative Thinking

Job description

We are seeking a motivated and results-driven Ecommerce Executive to join our Beauty Brands team. The ideal candidate will be responsible for owning the website, from daily hygiene checks to execution of key campaigns, optimising the customer journey, and driving sales growth. This role will collaborate with several teams across the business, including marketing channels, buying, and merchandising, to support the delivery of our Ecommerce strategy.

Responsibilities

• Website Management: Oversee the day‑to‑day operations of the website, ensuring a seamless shopping experience for customers.
• Sales Strategy: Actively support the implementation of strategies to support sales performance, improve conversion rates, and enhance customer engagement.
• Digital Marketing: Collaborate with the marketing teams to execute online campaigns, including CRM, PPC, App, and Affiliates.
• Analytics and Reporting: Monitor website performance and analyse data to identify trends, customer behaviour, and areas for improvement. Complete reporting of performance metrics to ensure alignment with business objectives.
• Customer Experience: Implement a customer‑first mindset to ensure high customer satisfaction through journey optimisation and to deliver a best‑in‑class experience.
• Cross-Function Collaboration: Work closely with buying and merchandising teams to support stock management and brand performance.
• Competitor Analysis: Stay informed about industry trends and competitor activities to inform decisions.
• Time Management: Prioritise, structure work and effectively manage time.
• Analytical Ability: Strong understanding of e‑commerce KPIs and how to influence these.
• Excellent Communication: Both written and verbal.
• Awareness of the Beauty Industry.
• Ability to form good working relationships with internal teams.
• Creative Thinker: Data‑driven approach to problem solving.

Company Overview

We are THG, a global e‑commerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2,500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.

Benefits

• Enhanced Leave: 25 days annual leave plus bank holidays. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Unlock 2 days volunteer leave after 12 months.
• Wellbeing Support: Access face‑to‑face and virtual appointments with our in‑house GP. Access our in‑house CBT therapist. Access our 24/7 Employee Assistance Programme (EAP) provided by Bupa.
• Other Perks: Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Up to 50% staff discount on THG brands. Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service.
• Professional Development: Access bespoke development programmes designed and developed by our in‑house L&D team. Continued upskilling through a programme delivered in partnership with an industry‑leading training provider.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.