Early Intervention Officer

ClwydAlyn Housing; Wales; On-site; GBP 25,000 - 30,000; Part time

Job summary

A housing services provider is seeking an Early Intervention Officer to provide temporary support to residents in Wales. This role involves helping residents manage their tenancy and avoid rent arrears. Responsibilities include assisting with Universal Credit claims, budgeting education, and collaborating with colleagues for effective interventions. Ideal candidates will have customer-facing experience and strong communication skills, with a dedication to supporting individuals in need. This temporary position offers valuable experience in housing services.

Qualifications

• Experience in a customer-facing or support role.
• Strong communication and interpersonal skills.
• Ability to handle sensitive conversations and manage financial discussions.
• Basic IT skills including Microsoft Office and databases.

Responsibilities

• Support new residents with pre-tenancy and early tenancy assistance.
• Help residents manage Universal Credit claims.
• Work with residents on low-level rent arrears.
• Educate residents about rent payments and budgeting.
• Identify risks and coordinate with Housing Officers for support.
• Maintain accurate case notes and track outcomes.

Skills

Customer-facing experience

Strong communication skills

Interpersonal skills

Basic IT skills

Organizational skills

Job description

We're looking for an Early Intervention Officer to join our Housing Services team on a temporary basis, (Two months) providing short-term support to residents at a key point in their tenancy. This role focuses on early action and prevention, working with residents who may need additional help to manage their tenancy, rent payments, or Universal Credit. You'll support residents with low-level rent arrears (up to £500), helping to prevent issues from escalating and supporting long-term tenancy sustainment. It's also an excellent opportunity to build experience, develop practical housing and income-related skills, and gain valuable insight into future opportunities within housing and tenancy services.

What You'll Be Doing

• Providing pre-tenancy and early tenancy support to new residents
• Supporting residents to make or manage Universal Credit claims
• Working with residents experiencing low-level rent arrears (up to £500) to agree practical, realistic actions
• Helping residents understand rent payments, service charges, and budgeting
• Identifying early risks and working with Housing Officers to put the right support in place
• Signposting residents to specialist money advice and support services
• Working collaboratively with colleagues and partner organisations
• Keeping accurate case notes and monitoring outcomes

You don't need previous housing experience – we're looking for someone with transferable skills, a supportive approach, and a genuine commitment to helping people.

Ideally, You'll Have

• Experience working in a customer-facing or support role
• Strong communication and interpersonal skills
• Confidence handling sensitive conversations around money and wellbeing
• Good organisation skills and the ability to manage a varied workload
• Basic IT skills (Microsoft Office / databases)
• Flexibility, including occasional evening or weekend visits