Head of Event Operations

Lipton Media; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job description

Head of Operations

Location: Hybrid

Leading membership association seeks a highly talented and accomplished Head of Operations to oversee operations delivery of all their events and membership services.

Our client delivers a world-leading series of events, alongside an active research and policy agenda aimed at driving meaningful change and innovation. Their portfolio includes a powerful digital media presence and activities such as their flagship event, Awards, Webinars, CEO roundtables, Podcasts, and Training Sessions.

As Head of Operations, you will be responsible for planning and delivery across the business, reporting to their Heads of Product (Events Director & Membership Director). This role safeguards the delivery of best-in-class experiences across their products and services, ensuring The Association continues to evolve and surprise by providing slick, market-leading events and interactions.

Key Responsibilities

1. Oversee the operational delivery of all events and membership services across the business.
2. Manage, monitor, and report on cost budgets for events, ensuring alignment with business objectives and financial targets.
3. Manage the operations team, setting clear expectations and driving success through hands-on leadership.
4. Design and optimise the end-to-end experience and attendee journeys for both digital and in-person events.
5. Develop and execute a memorable, market-leading look and feel for events that accurately showcase brand and community.
6. Ensure excellent customer service across all events.
7. Project manage event and membership activities from start-to-finish, meeting client requirements, deadlines, budget targets, and business objectives.
8. Establish and track key milestones and performance targets to support successful project delivery across the business.
9. Manage key supplier relationships and external partnerships; identifying opportunities, negotiating terms, and meeting budget and delivery objectives.
10. Drive a client-centric approach to support product innovation and improvement.
11. Devise and implement planning and reporting processes across the business – Identify and implement process improvements (i.e. reporting, meetings, recruitment, onboarding, performance reviews, etc.).

Skills & Experience

1. 5+ years’ experience managing large-scale event operations (tradeshows, Confex, summits, awards, etc.).
2. Proven track record of P&L ownership across event portfolios.
3. Evidenced examples of delivering engaging and market-leading customer journeys & experiences.
4. Skilled in project management including leadership, planning, and execution.
5. KPI and Target setting to align teams and ensure progress for complex projects.