E-Commerce Fulfilment & Returns Lead

Zachary Daniels Recruitment; Manchester; On-site; GBP 55,000; Full time

Job summary

An e-commerce recruitment specialist is seeking an Online Fulfilment and Returns Manager in Manchester to enhance the post-purchase journey. You'll oversee fulfilment operations, manage returns, and ensure efficient order processing, directly impacting customer satisfaction and brand reputation. The ideal candidate has experience in e-commerce, warehousing, and strong problem-solving skills, particularly in a fast-paced fashion environment.

Qualifications

• Proven experience in e-commerce operations, fulfilment, returns or reverse logistics.
• Strong understanding of warehouse operations and 3PL management.
• Comfortable working with operational data and performance reporting.

Responsibilities

• Lead day-to-day fulfilment operations.
• Manage returns end-to-end, ensuring efficiency and accuracy.
• Oversee daily pick, pack and dispatch activity.

Skills

E-commerce operations

Fulfilment management

Returns management

ERP/WMS systems

Excellent communication

Problem-solving

Tools

Shopify

Job description

An e-commerce recruitment specialist is seeking an Online Fulfilment and Returns Manager in Manchester to enhance the post-purchase journey. You'll oversee fulfilment operations, manage returns, and ensure efficient order processing, directly impacting customer satisfaction and brand reputation. The ideal candidate has experience in e-commerce, warehousing, and strong problem-solving skills, particularly in a fast-paced fashion environment.