Dynamics 365 CRM Lead for Charity & Data Governance

Keech Hospice Care; Luton; On-site; GBP 40,000 - 50,000; Full time

Job summary

A UK-based charity is seeking an enthusiastic CRM Manager to lead the implementation of Microsoft Dynamics 365. The successful candidate will ensure that the new CRM system is fully optimized and embedded across the organization, providing essential training and support to team members. Responsibilities include oversight of data integrity, compliance with GDPR, and delivering insights to enhance fundraising efforts. This position offers a competitive salary and a supportive work environment.

Benefits

Competitive salary

Generous annual leave

Career development opportunities

NHS pension scheme

Free car parking

Cycle to work scheme

Qualifications

• Proven experience managing CRM in a charity or similar environment.
• Experience in managing MS Dynamics 365.
• Strong understanding of data governance & GDPR compliance.

Responsibilities

• Complete the implementation of Microsoft Dynamics CRM.
• Ensure configuration, workflows, and integrations with other business systems.
• Develop CRM data governance framework, ensuring compliance.

Skills

CRM management

Data analysis

Communication

Problem-solving

Organisational skills

Education

Educated to degree level or equivalent

Tools

Microsoft Dynamics 365

Power BI

Job description

A UK-based charity is seeking an enthusiastic CRM Manager to lead the implementation of Microsoft Dynamics 365. The successful candidate will ensure that the new CRM system is fully optimized and embedded across the organization, providing essential training and support to team members. Responsibilities include oversight of data integrity, compliance with GDPR, and delivering insights to enhance fundraising efforts. This position offers a competitive salary and a supportive work environment.