Dynamic IT Field Engineer — End-User & Network Support

Southend University Hospital NHS Trust; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Basildon is seeking a Digital Field Engineer to provide 2nd/3rd line IT support across two sites. The ideal candidate will possess excellent communication skills, significant experience in IT service delivery, and technical knowledge of hardware and applications. Responsibilities include resolving incidents and fulfilling service requests in line with performance criteria. Opportunities for career development and training are also available.

Benefits

Flexible working opportunities

Access to training for career development

Qualifications

• Significant relevant experience in IT Service Delivery.
• Ability to resolve incidents over the phone and in person.
• Experience working in a customer-facing role.

Responsibilities

• Provide a friendly and professional IT service.
• Ensure timely resolution of incidents and customer requests.
• Contribute to meeting client SLAs and KPIs.

Skills

Excellent communication skills

Sound technical knowledge of applications and hardware

Microsoft desktop applications

Active Directory

Cisco networking

Job description

A healthcare organization in Basildon is seeking a Digital Field Engineer to provide 2nd/3rd line IT support across two sites. The ideal candidate will possess excellent communication skills, significant experience in IT service delivery, and technical knowledge of hardware and applications. Responsibilities include resolving incidents and fulfilling service requests in line with performance criteria. Opportunities for career development and training are also available.