Dynamic Customer Service & Admin Specialist

Interaction Recruitment PLC; Northampton; In loco; GBP 28.000 - 30.000; Tempo pieno

Descrizione del lavoro

Interaction Recruitment PLC in Northampton is seeking a Customer Service Administrator to join a busy, friendly team within an established local business. The role focuses on delivering excellent customer service, handling enquiries and orders, and supporting day-to-day administration to ensure smooth operations.

You will liaise with internal teams and external contacts, maintaining accurate records and delivering timely updates.

Competenze

• Previous experience in a customer service or administration-based role.
• Excellent verbal and written communication skills.
• Good IT skills, including Microsoft Office.
• Strong organisational skills and excellent attention to detail.
• The ability to manage multiple tasks and prioritise workloads effectively.
• A positive, flexible and professional approach.
• The ability to work independently as well as part of a team.

Mansioni

• Responding to customer enquiries via telephone and email.
• Processing customer orders, updating records and maintaining accurate information on internal systems.
• Providing customers with updates on orders, deliveries and general enquiries.
• Handling customer queries and resolving issues in a professional and timely manner.
• Liaising with internal departments, suppliers and external contacts to ensure smooth communication.
• Maintaining accurate customer records and administrative documentation.
• Supporting the wider team with general administrative duties.
• Ensuring a high standard of customer service is maintained at all times.

Conoscenze

Customer service experience

Microsoft Office

Strumenti

Microsoft Office

Descrizione del lavoro

Interaction Recruitment PLC in Northampton is seeking a Customer Service Administrator to join a busy, friendly team within an established local business. The role focuses on delivering excellent customer service, handling enquiries and orders, and supporting day-to-day administration to ensure smooth operations.

You will liaise with internal teams and external contacts, maintaining accurate records and delivering timely updates.