Customer Service Administrator

Interaction Recruitment PLC; Northampton; On-site; GBP 28,000 - 30,000; Full time

Job summary

Interaction Recruitment PLC in Northampton is seeking a Customer Service Administrator to join a busy, friendly team within an established local business. The role focuses on delivering excellent customer service, handling enquiries and orders, and supporting day-to-day administration to ensure smooth operations.

You will liaise with internal teams and external contacts, maintaining accurate records and delivering timely updates.

Qualifications

• Previous experience in a customer service or administration-based role.
• Excellent verbal and written communication skills.
• Good IT skills, including Microsoft Office.
• Strong organisational skills and excellent attention to detail.
• The ability to manage multiple tasks and prioritise workloads effectively.
• A positive, flexible and professional approach.
• The ability to work independently as well as part of a team.

Responsibilities

• Responding to customer enquiries via telephone and email.
• Processing customer orders, updating records and maintaining accurate information on internal systems.
• Providing customers with updates on orders, deliveries and general enquiries.
• Handling customer queries and resolving issues in a professional and timely manner.
• Liaising with internal departments, suppliers and external contacts to ensure smooth communication.
• Maintaining accurate customer records and administrative documentation.
• Supporting the wider team with general administrative duties.
• Ensuring a high standard of customer service is maintained at all times.

Skills

Customer service experience

Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Administrator

Location: Northampton
Salary: £28,000 – £30,000 per annum
Job Type: Full-time, Permanent

We are currently recruiting for a Customer Service Administrator to join a busy and friendly team within an established Northampton-based business.

This is an excellent opportunity for an organised, customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service. The successful candidate will play an important role in supporting the day-to-day administration of the business, ensuring customer enquiries and orders are handled efficiently and professionally.

Key Responsibilities

• Responding to customer enquiries via telephone and email.
• Processing customer orders, updating records and maintaining accurate information on internal systems.
• Providing customers with updates on orders, deliveries and general enquiries.
• Handling customer queries and resolving issues in a professional and timely manner.
• Liaising with internal departments, suppliers and external contacts to ensure smooth communication.
• Maintaining accurate customer records and administrative documentation.
• Supporting the wider team with general administrative duties.
• Ensuring a high standard of customer service is maintained at all times.

About You

We are looking for someone who is proactive, organised and confident communicating with customers and colleagues at all levels.

Ideally, you will have:

• Previous experience in a customer service or administration-based role.
• Excellent verbal and written communication skills.
• Good IT skills, including Microsoft Office.
• Strong organisational skills and excellent attention to detail.
• The ability to manage multiple tasks and prioritise workloads effectively.
• A positive, flexible and professional approach.
• The ability to work independently as well as part of a team.

What's on Offer?

• Competitive salary of £28,000 – £30,000 per annum.
• Full-time, permanent position.
• Opportunity to join a friendly and supportive team.
• Stable working environment within an established business.
• Opportunities to develop and grow within the role.