Customer Service Administrator

Forrest Recruitment Ltd.; East Staffordshire; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Forrest Recruitment Ltd. is currently working with a leading manufacturer to appoint a proactive Customer Service Administrator. You will be the first point of contact for customer inquiries and will handle daily orders from UK and global customers.

You will book couriers, issue invoices, use a CRM system, and coordinate returns and credits while tracking deliveries and resolving stock queries. Opportunities exist to grow into account management.

Formación

• Experience in busy sales admin role.

Responsabilidades

• Processing daily orders for UK and global B2B and B2C customers.
• Booking couriers and creating commercial invoices.
• Fact-finding about customer needs, providing quotes and following up enquiries.
• Responding to and communicating with customers regarding orders and stock queries.
• Tracking orders, liaising with couriers and ensuring successful delivery.
• Using a CRM to maintain customer details and process orders.
• Arranging returns and credits to customer accounts.
• Recording complaints and circulating to relevant staff.

Descripción del empleo

Our client is a leading manufacturer and distributer who are looking for a dynamic, pro-active and enthusiastic Customer Service Administrator to join their team during an exciting period of growth. Working in a well-established team, you will be the first point of contact for all incoming Customer contact.

Responsibilities

• Processing of daily orders received from B2B and B2C customers for the UK and globally
• Booking courier and creating commercial invoices
• Fact-finding about customer needs, providing quotes and following up enquires
• Responding and communicating with customers regarding customer orders and stock queries
• Tracking customer orders, liaising with couriers and seeing through to successful delivery
• Utilising a CRM system to maintain customer details and process orders
• Arranging returns and collections and issuing customer accounts with credits
• Recording complaints in the system and circulating to relevant staff members

If you have proven experience working within a busy sales admin role and are looking to work for an exciting and successful business, who take pride in providing a great place to work and offer opportunities to grow into account management or field sales, then please get in touch.