Customer Experience & Orders Specialist

Interaction Recruitment PLC; Corby; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Health and wellbeing support, incl. MH

Mental Health First Aiders

Retirement benefits

Personal development plans and leaders

Supportive and inclusive working环境

Job summary

Interaction Recruitment PLC is recruiting a Customer Service Advisor for a Corby-based role. You will handle orders from placement to production, manage enquiries, quotations, and after-sales support, while collaborating with internal teams to meet deadlines.

The ideal candidate will have proven customer service or sales support experience, excellent communication, and a proactive, client-focused approach. A positive, flexible attitude and strong IT skills are required.

Qualifications

• Previous experience in a customer service or sales support role.
• Excellent communication and relationship-building skills.
• A professional, personable and customer-focused approach.
• Good IT skills, including Microsoft Office and experience using order management systems.
• Strong attention to detail and a high level of accuracy.
• The ability to manage multiple priorities and work to deadlines.
• Good planning and organisational skills.
• A positive, flexible and resilient attitude with a willingness to go the extra mile.

Responsibilities

• Processing customer orders and providing advice on suitable products and solutions.
• Identifying opportunities to upsell and cross-sell in line with customer requirements.
• Managing customer orders from initial placement through to production, ensuring customers are kept updated throughout.
• Acting as a key point of contact for customer enquiries and maintaining a professional approach at all times.
• Providing quotations, product information and solutions within agreed service targets.
• Managing and resolving customer complaints, returns, credits and after-sales queries.
• Liaising with internal departments to ensure orders progress smoothly and deadlines are achieved.
• Handling finance-related queries and ensuring these are directed and resolved appropriately.
• Monitoring service levels and working towards departmental KPIs and SLAs.
• Identifying opportunities to improve processes and enhance the overall customer experience.

Job description

Interaction Recruitment PLC is recruiting a Customer Service Advisor for a Corby-based role. You will handle orders from placement to production, manage enquiries, quotations, and after-sales support, while collaborating with internal teams to meet deadlines.

The ideal candidate will have proven customer service or sales support experience, excellent communication, and a proactive, client-focused approach. A positive, flexible attitude and strong IT skills are required.