Customer Service Administrator

Confidential; Northampton; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Friendly team

Stable working environment

Opportunities to grow

Full-time, permanent

Job summary

Confidential is recruiting a Customer Service Administrator in Northampton. The role supports day-to-day administration, handles customer enquiries and orders, and maintains accurate records to ensure smooth operation.

The ideal candidate is proactive, organized and enjoys fast-paced environments, delivering excellent customer service and working well with colleagues across departments.

Qualifications

• Experience in customer service or administration
• Excellent verbal and written communication skills
• Strong IT skills including MS Office
• Good organisational skills and attention to detail
• Ability to manage multiple tasks and priorities

Responsibilities

• Respond to customer enquiries via telephone and email.
• Process customer orders and update records in internal systems.
• Provide customers with order updates, deliveries and general queries.
• Handle customer queries and resolve issues promptly and professionally.
• Liaise with internal departments, suppliers and external contacts.
• Maintain accurate customer records and documentation.
• Support the wider team with general admin duties.
• Ensure a high standard of customer service at all times.

Skills

Customer communication

IT skills (MS Office)

Organisational skills

Attention to detail

Multitasking

Job description

Customer Service Administrator

Location: Northampton
Salary: £28,000 £30,000 per annum
Job Type: Full-time, Permanent

We are currently recruiting for a Customer Service Administrator to join a busy and friendly team within an established Northampton-based business.

This is an excellent opportunity for an organised, customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service. The successful candidate will play an important role in supporting the day-to-day administration of the business, ensuring customer enquiries and orders are handled efficiently and professionally.

Key Responsibilities

• Responding to customer enquiries via telephone and email.
• Processing customer orders, updating records and maintaining accurate information on internal systems.
• Providing customers with updates on orders, deliveries and general enquiries.
• Handling customer queries and resolving issues in a professional and timely manner.
• Liaising with internal departments, suppliers and external contacts to ensure smooth communication.
• Maintaining accurate customer records and administrative documentation.
• Supporting the wider team with general administrative duties.
• Ensuring a high standard of customer service is maintained at all times.

About You

We are looking for someone who is proactive, organised and confident communicating with customers and colleagues at all levels.

Ideally, you will have:

• Previous experience in a customer service or administration-based role.
• Excellent verbal and written communication skills.
• Good IT skills, including Microsoft Office.
• Strong organisational skills and excellent attention to detail.
• The ability to manage multiple tasks and prioritise workloads effectively.
• A positive, flexible and professional approach.
• The ability to work independently as well as part of a team.

What's on Offer?

• Competitive salary of £28,000 £30,000 per annum.
• Full-time, permanent position.
• Opportunity to join a friendly and supportive team.
• Stable working environment within an established business.
• Opportunities to develop and grow within the role.

INDNH