Customer Service Administrator

Impact Recruitment Services; Kettering; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Friendly team environment

Varied role with admin, sales support

Immediate start

Job summary

Impact Recruitment Services is recruiting an Administrator for a 6-month FTC in Kettering. You will support internal sales, process orders, and maintain records in a busy commercial environment.

The role offers varied duties across administration and customer/service tasks, with immediate start for the right candidate and a friendly team to help you develop essential skills.

Strong organisational skills, attention to detail and proactivity are valued, with opportunities to learn ERP/CRM workflows.

Qualifications

• Previous experience in Administration/Customer Service/Order Processing.
• Excellent communication and organisational skills.
• Attention to detail with a methodical approach.
• Confident using computer systems and MS Office applications.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Work with Internal Sales Manager to provide end-to-end service for customers.
• Process customer orders and issue acknowledgements.
• Run daily reports to support management of customer accounts.
• Set up new customer product codes and maintain records.
• Process, issue and file customer stock agreements.
• Manage pricing files and delivery schedules.
• Monitor and update workflow tasks to ensure timely actions.
• Coordinate direct orders, check pricing, delivery needs and supplier confirmations.
• Assist with customer and supplier invoice queries through to resolution.
• Answer incoming calls and direct enquiries to the right departments.
• Support the wider team and ensure company processes are followed.

Skills

Communication skills

Organisational skills

Attention to detail

MS Office

Customer focus

Prioritisation

Proactive attitude

Team player

Adaptable

Tools

Microsoft Excel

Microsoft Word

Job description

Administrator (6 Month FTC)

Location: Kettering, Northamptonshire

Hours: Monday-Friday, 9:00am-5:00pm

About the Role

We're recruiting on behalf of a well-established and highly respected business that prides itself on delivering exceptional service to customers across a diverse range of industries.

What You'll Be Doing

• Working closely with the Internal Sales Manager to provide an efficient end-to-end service for customers.
• Processing customer orders through internal systems and issuing order acknowledgements.
• Running daily reports to support the management of customer accounts and operational activities.
• Setting up new customer product codes and maintaining accurate customer records.
• Processing, issuing and filing customer stock agreements.
• Managing and maintaining customer pricing files and delivery schedules.
• Monitoring and updating workflow tasks to ensure actions are completed in a timely manner.
• Coordinating direct orders, checking pricing, delivery requirements and supplier confirmations.
• Assisting with customer and supplier invoice queries through to resolution, including raising credit requests where required.
• Answering incoming calls and directing enquiries to the appropriate departments.
• Supporting the wider team and ensuring company processes and procedures are followed at all times.

Who We're Looking For

• Previous experience in an Administration, Customer Service, Internal Sales Support or Order Processing role.
• Excellent communication and organisational skills.
• Strong attention to detail with a methodical and accurate approach to work.
• Confident using computer systems and Microsoft Office applications.
• Ability to prioritise a busy workload and meet deadlines.
• A customer-focused mindset with a genuine desire to provide excellent service.
• A proactive attitude and willingness to support colleagues across the wider team.
• Flexible, adaptable and comfortable working in a fast-paced environment.

What's On Offer

• Opportunity to join a successful and growing business.
• Friendly and supportive team environment.
• Varied role with a mix of customer interaction, administration and sales support responsibilities.
• Chance to develop skills within a busy commercial environment.
• Immediate start available for the right candidate.

Impact Recruitment is working as an employment agency on behalf of our client.

All applications will be handled in accordance with current GDPR regulations.