Customer-Focused Sales Support Specialist

ACS Staffing Solutions; Rushden; On-site; GBP 26,000 - 29,000; Full time

Job summary

ACS Staffing Solutions in Wellingborough is seeking a Sales Support Administrator to join a busy team. The role supports the sales function with order processing, CRM updates and customer enquiries, helping ensure smooth day-to-day operations.

You will work closely with the sales team and internal departments, delivering accurate documentation and professional service while prioritising tasks and deadlines.

Qualifications

• We are seeking an organised, customer-focused individual with experience in sales administration or a similar role.
• Experience using CRM systems, ideally Salesforce or similar.
• Strong MS Office skills, especially Excel and Outlook, with accurate data entry and attention to detail.
• Excellent written and verbal communication and a professional telephone manner.
• Ability to manage multiple tasks, prioritise, and work both independently and in a team.

Responsibilities

• Provide day-to-day administrative support to the sales team.
• Respond to customer enquiries via telephone and email, ensuring queries are handled promptly and professionally.
• Process customer orders, prepare invoices and maintain accurate sales documentation.
• Update and maintain customer information within the CRM system.
• Monitor order progress and investigate delivery or shipping delays.
• Liaise with internal departments to resolve customer queries and support order fulfilment.
• Maintain accurate records of sales activity, customer interactions and key business information.
• Handle multiple customer requests while prioritising workloads and meeting deadlines.
• Identify and elevate more complex customer issues where necessary.
• Provide general administrative support to the wider department as required.

Skills

CRM experience

Excel

Outlook

Data entry

Customer service

Communication

Telephone manners

Organisational skills

Tools

Salesforce

Microsoft Office

Job description

ACS Staffing Solutions in Wellingborough is seeking a Sales Support Administrator to join a busy team. The role supports the sales function with order processing, CRM updates and customer enquiries, helping ensure smooth day-to-day operations.

You will work closely with the sales team and internal departments, delivering accurate documentation and professional service while prioritising tasks and deadlines.