Customer Service Administrator

Johnson's Workwear; Exeter; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Share Save Scheme

Employee wellness programme

Company pension scheme

Life assurance

Training academy for skills growth and

Job summary

Johnsons Workwear seeks a Customer Service Administrator to act as the essential office-based link between customers and the business. You will handle enquiries, resolve issues, and maintain precise records while upholding high standards of customer care.

In this role you will support day-to-day management of customer accounts and assist the team to foster strong customer relationships, contributing to business growth and service excellence.

Qualifications

• Experience in customer service and administration.
• Strong organisational skills with attention to detail.
• Ability to manage files and records accurately.

Responsibilities

• Handle customer enquiries by phone and email within agreed standards.
• Process documentation accurately and maintain files per procedures.
• Support growth by identifying opportunities within existing customers and arranging appointments.
• Act on customer messages and requests promptly.
• Collaborate with Customer Service Executives to provide admin support.
• Undertake ad-hoc duties to support the wider team.

Skills

Customer service

Communication

Administration

Record keeping

Tools

MS Office

Job description

We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment.

The role

As a Customer Service Administrator, you will support the effective day-to-day management of customer accounts and play an important role in maintaining strong customer relationships.

Your responsibilities will include:

• Handling customer calls in line with agreed schedules and service standards

• Processing documentation accurately and maintaining files and records in accordance with company procedures

• Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate

• Actioning messages and customer requests promptly and accurately

• Working closely with and providing administrative support to the Customer Service Executives

• Undertaking ad-hoc duties as required to support the wider team

What we offer

This role includes a competitive benefits package, including:

• Access to a company Share Save Scheme

• Employee wellness programme

• Company pension scheme

• Life assurance

• Access to an award-winning training academy focused on skills development and career progression

About us

Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.

Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.

We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities.