Customer Service & Admin Specialist

Confidential; Northampton; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Friendly team

Stable working environment

Opportunities to grow

Full-time, permanent

Job summary

Confidential is recruiting a Customer Service Administrator in Northampton. The role supports day-to-day administration, handles customer enquiries and orders, and maintains accurate records to ensure smooth operation.

The ideal candidate is proactive, organized and enjoys fast-paced environments, delivering excellent customer service and working well with colleagues across departments.

Qualifications

• Experience in customer service or administration
• Excellent verbal and written communication skills
• Strong IT skills including MS Office
• Good organisational skills and attention to detail
• Ability to manage multiple tasks and priorities

Responsibilities

• Respond to customer enquiries via telephone and email.
• Process customer orders and update records in internal systems.
• Provide customers with order updates, deliveries and general queries.
• Handle customer queries and resolve issues promptly and professionally.
• Liaise with internal departments, suppliers and external contacts.
• Maintain accurate customer records and documentation.
• Support the wider team with general admin duties.
• Ensure a high standard of customer service at all times.

Skills

Customer communication

IT skills (MS Office)

Organisational skills

Attention to detail

Multitasking

Job description

Confidential is recruiting a Customer Service Administrator in Northampton. The role supports day-to-day administration, handles customer enquiries and orders, and maintains accurate records to ensure smooth operation.

The ideal candidate is proactive, organized and enjoys fast-paced environments, delivering excellent customer service and working well with colleagues across departments.