Service Manager

Sanderson Government & Defence; Corsham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading government solutions provider is seeking an experienced SC Cleared ITIL Service Manager for a hybrid role based in Corsham, requiring 2 days per week in the office. You will be responsible for managing IT operations, improving service quality, and ensuring compliance with SLAs and KPIs. The ideal candidate will have proven experience in a secure environment, coupled with strong leadership and problem-solving skills. This role offers a competitive rate of £600 per day.

Qualifications

• Current SC Clearance required.
• Proven experience as an ITIL Service Manager in a secure or sensitive environment.
• Strong leadership and communication skills.

Responsibilities

• Oversee and manage ITIL-aligned service management processes.
• Act as a point of escalation for major incidents.
• Ensure compliance with SLAs and KPIs.

Skills

Leadership

Communication

Problem-solving

Job description

SC Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D

Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem S management processes, and maintaining service quality.

Key Responsibilities:

• Oversee and manage ITIL-aligned service management processes and frameworks.
• Act as a point of escalation for major incidents and ensure timely resolutions.
• Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery.
• Collaborate with cross‑functional teams to optimize IT services and systems.
• Lead stakeholder communications and ensure customer satisfaction.

Requirements:

• Current SC Clearance
• Pro назвать experience as an ITIL Service Manager in a secure or sensitive environment.
Ruta 'Proposed to always fine? Actually job??? dedicated to ITIL best practices and service lifecycle management.
• Strong leadership, communication, and problem‑solving skills.
• Ability to thrive in a high‑stakes, high‑security setting.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk.sha** good small to the recruiters directly so we can support you.