Duty Technician

Lucid Support Services Ltd; Hursley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology support firm is seeking an IT Support Technician for a 4-year contract in Hursley, England. This role is essential for maintaining supply chain processes and requires strong technical skills and excellent problem-solving abilities. Candidates must have SC clearance or be eligible for it. Responsibilities include resolving technical support incidents, equipment maintenance, and providing exceptional customer service. The position involves a 12-hour shift pattern, and you will work closely with an experienced team.

Qualifications

• Detail-oriented with strong technical skills and excellent problem-solving abilities.
• Understanding of supply chain principles is essential.

Responsibilities

• Maintain smooth operation of supply chain processes.
• Handle various tasks related to inventory management and quality control.
• Manage personal call queue and provide updates to customers.
• Fix hardware faults and install upgrades to client hardware.

Skills

SC Clearance

Technical Support

Customer Service

Problem Solving

Hardware Maintenance

Job description

IT Support Technician

SC Cleared

Based in Hursley, Hampshire

4-year contract ending 31/03/2030.

£325.00pd (Inside IR35)

This plays a crucial role in maintaining the smooth operation of our supply chain processes. The position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles.

Important Notice: This role is a 12-hour shift pattern, 7am-7pm and 7pm-7am. The pattern will be 4 days on, and 4 days off. This role is on-site at Hursley.

Required Skills

• Clearance of SC and NPPV3 or are eligible for it.
• To handle incoming technical support incidents, requests and changes.
• Management of personal call queue, ensuring calls are closed in a timely fashion.
• Provide updates and ensure ongoing customer communication is maintained.
• Resolution of calls ranging from simple password resets to complex server queries.
• Escalation of calls to 3rd Line Team as necessary.
• To work as part of a close-knit and highly skilled team of Engineers.
• Provide excellent customer service.
• Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
• Perform software builds/re-builds on PCs and laptops as required.
• Fix hardware faults and install upgrades to client hardware.