Duty Night Manager

Cowley Reception & Office; Seven Springs; On-site; GBP 35,000; Full time

Job summary

A luxury boutique hotel in the Cotswolds is seeking a Night Duty Manager to oversee operations during the night. Responsibilities include managing guest services, leading the Night Porter team, and ensuring safety and compliance standards. The ideal candidate will have excellent communication skills, leadership abilities, and experience with hotel management systems like Opera PMS. The role offers an annual salary of £35,000 and requires 40 hours per week across 5 nights.

Benefits

Personalised training

Staff discounts

Pension scheme

Qualifications

• Experience in hotel management or similar roles.
• Flexible to respond positively to various work situations.
• Reliable and motivated personality.

Responsibilities

• Act as Manager on Duty during night shifts.
• Support the Front Office Manager with operational tasks.
• Lead and train the Night Porter team.
• Complete night audit and business reconciliations.
• Conduct regular fire walks and safety checks.

Skills

Excellent communication skills

Leadership presence

Attention to details

Social and engaging

Proficiency with Microsoft Office Suite

Knowledge of other languages

Tools

Opera PMS

Micros

Job description

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C‑Side Spa.

Position: Night Duty Manager
Location: Cowley, Cheltenham
Hours: 40 hours per week (5 nights)
Annual Salary: £35,000
Availability: Immediate start available

About the Role

We are seeking a Night Duty Manager to act as Manager on Duty during overnight shifts. You will be responsible for ensuring the smooth operation of the hotel throughout the night, maintaining exceptional guest service standards, and upholding safety, security, and luxury service expectations.

Key Responsibilities

Hotel Operations

• Act as Manager on Duty during night shifts, ensuring smooth hotel operations.
• Support the Front Office Manager with daily operational tasks.
• Lead, motivate, and train the Night Porter team.
• Ensure company standards and procedures are followed overnight.
• Oversee guest arrivals and departures, including late check‑ins and no‑shows.
• Handle guest enquiries and issues professionally.
• Manage the hotel switchboard and redirect calls.
• Maintain a visible presence in public areas overnight.

Night Audit & Administration

• Complete the End of Day process using Opera PMS.
• Support night audit and financial reconciliations.
• Ensure correct billing, banking reports, and commission reconciliation.
• Allocate and manage online reservations.
• Monitor and respond to the hotel’s general inbox.
• Prepare and submit operational reports on time.

Safety, Security & Compliance

• Conduct regular fire walks and safety checks.
• Address hazards or security concerns promptly.
• Safeguard guests, staff, keys, and property.

Overnight Service & Handover

• Prepare and serve light snacks and beverages.
• Ensure public areas are clean and guest ready.
• Provide a clear handover to the morning team.

About You

• Social, engaging and motivated.
• Reliable.
• Flexible to respond quickly and positively to a range of work situations.
• Excellent communication skills, with leadership presence.
• Attention to details and customer needs.
• Knowledge as well as abilities in other languages would be beneficial.
• Proficiency with Microsoft Office Suite and PMS (Opera, Micros) preferred.

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry‑level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills.

Here is what we can offer

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.