Duty Manager — Store Leadership & Customer Experience

Planet Organic; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A health-focused retail company seeks a Duty Manager for their store in Hampstead. In this full-time role, you'll lead a team while ensuring exceptional customer experiences and operational efficiency. Responsibilities include team leadership, sales performance management, and maintaining food hygiene standards. Benefits include a 35% discount, 28 days of holiday annually, and career development opportunities. This role is perfect for those passionate about health and sustainable living.

Benefits

35% colleague discount across all stores

28 days of holiday per year (pro‑rata)

Access to benefits after passing probation

Access to pension arrangements after passing probation

Excellent opportunities for career development

Qualifications

• Experience as a Duty Manager or Team Leader in retail with a track record of managing teams.
• Ability to lead teams and drive high performance.
• Exceptional communication skills and customer-focused attitude.

Responsibilities

• Lead and motivate the team to deliver outstanding customer service.
• Maximise store performance by achieving sales targets.
• Ensure high standards of food hygiene and safety are maintained.

Skills

Retail Experience

Proven Leadership

Customer-Centric

Operational Know-How

Passionate About Health & Well-being

Job description

A health-focused retail company seeks a Duty Manager for their store in Hampstead. In this full-time role, you'll lead a team while ensuring exceptional customer experiences and operational efficiency. Responsibilities include team leadership, sales performance management, and maintaining food hygiene standards. Benefits include a 35% discount, 28 days of holiday annually, and career development opportunities. This role is perfect for those passionate about health and sustainable living.