Duty Manager

Optime Group; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aviation recruitment firm is seeking a Duty Manager (Night Shift) for a major aircraft cleaning operation at Birmingham Airport. This senior role involves leading teams, maintaining service levels, and ensuring safety in a busy airport environment. Candidates must have previous aviation operations experience, strong leadership skills, and the ability to manage health and safety obligations. The position offers competitive pay with a night shift schedule and full training provided.

Benefits

Weekly pay

Full site training

Permanent role

Qualifications

• Previous aviation operations or duty management experience.
• Strong leadership and people management skills.
• Excellent planning and communication abilities.
• Good knowledge of health & safety regulations.
• Must have a full UK manual driving licence.

Responsibilities

• Lead the night operation for timely aircraft services.
• Ensure compliance with service level agreements.
• Coach and manage staff performance.
• Conduct inspections and staff assessments.
• Support smooth operational delivery with effective communication.

Skills

Leadership

People management

Communication

Decision-making

Health & safety knowledge

Job description

Aviation recruitment experts Optime Group are excited to be recruiting for a Duty Manager (Night Shift) to join a major aircraft cleaning operation at Birmingham Airport.

This is a senior night-shift operational role, responsible for leading teams, maintaining airline service level agreements, and ensuring the safe, on-time delivery of aircraft cleaning services across a busy airport environment.

What’s on offer

Rate of Pay: £16.83 per hour
Shifts: Night Shift (18:45 – 06:45)
Shift pattern: 4 nights on / 4 nights off
Weekly Pay (every Friday)
Full site training and onboarding provided
Permanent Role

Start Date

ASAP!

Key Duties

• Lead the night operation to ensure all aircraft services are delivered on time and to the required standard
• Maintain high service levels across all customer airlines in line with SLAs
• Investigate service failures and respond to airline customers where required
• Ensure effective communication with the Station Manager to support smooth operational delivery
• Support station management with coaching, motivation and performance management
• Identify training needs and support staff development
• Conduct staff assessments and aircraft cleaning inspections
• Ensure company welfare policies are applied in line with regulations, internal policies and customer obligations
• Lead by example with a proactive and professional approach
• Maintain a zero-tolerance approach to health and safety non-compliance
• Ensure company and airline procedures are followed at all times
• Inspect equipment to ensure operational and safety standards are met
• Ensure all mandatory training requirements are completed
• Review operational reports and resolve issues to minimise costs and avoid delays
• Manage associated paperwork and AV Clean systems in line with regulatory and company requirementsli>
• Deliver effective pre-shift briefings and ongoing shift communication
• Complete administrative duties including reports, emails and employee relations documentation
• Proactively support the Station Manager with airline complaints or service issues
• Maintain a professional and impartial approach with staff, airlines and airport stakeholders
• Support continuous improvement to minimise service defects and meet performance targets

Requirements

• Previous aviation operations or duty management experience is
• Strong leadership and people management skills
• Excellent planning, communication and decision‑making abilities
• Ability to assess situations quickly and implement corrective actions
• Good working knowledge of health & safety, employment and security obligations
• Flexible approach to working shifts where required
• Full UK manual driving licence is essential
• Must be over 18 and have the Right to Work in the UK

Please note

As this is an airport-based role, successful candidates must pass security checks in line with CAA regulations, including:
5-year checkable work history
Criminal record check with no disqualifying convictions

For an opportunity to join this high-performing aviation operation, please submit your CV to apply today.