Duty Manager - New Hotel Opening

B. Europe Hotels Private Collection B.V.; City Of London; On-site; GBP 32,000; Full time

Job summary

A leading hospitality group in the City of London seeks an experienced Duty Manager to lead the Front Office team, ensuring top-notch guest service. The role involves resolving issues, supporting team growth, and maintaining high energy levels during shifts. Applicants should have prior hotel management experience and a passion for hospitality. Join us to create unforgettable experiences for our guests.

Benefits

Bonus days off

Free fitness classes

Enhanced sick pay

Retail discounts

Paid volunteer day

Career growth opportunities

Qualifications

• Previous experience in a hotel supervisory or management role.
• Confidence in handling guest feedback with calm, clarity, and care.
• Ability to lead by example and communicate clearly.
• Comfortable working different shifts, including evenings and weekends.
• A collaborative spirit and a real passion for hospitality.

Responsibilities

• Lead the Front Office team during your shift, keeping energy high.
• Solve unexpected issues with confidence and empathy.
• Stay connected with all departments to help the hotel run smoothly.
• Coach and guide team members to grow and feel supported.
• Welcome and assist guests in a warm, professional way.

Skills

Hotel supervisory or management experience

Confidence in handling guest feedback

Ability to lead and communicate clearly

Collaborative spirit

Passion for hospitality

Job description

Salary: £31,300 per annum
Location: Sir Devonshire Square, City of London
Working Hours: 42 hours per week. 4 days on/ 4 days off

Welcome to Sir Devonshire Square – a bold, beautiful boutique hotel just steps from Liverpool Street Station. We are the UK’s first hotel from Sircle Collection, the Dutch lifestyle brand known for turning up the charm in Europe’s coolest neighbourhoods.

We are now looking for a Duty Manager to guide the Front Office team with clarity and kindness, ensuring service feels natural and personal.

What You Can Look Forward To

???? Extra time for you – Take up to 3 bonus days off every year (your birthday, moving day, and flex day)

???? Mind & body perks – Free fitness classes and a supportive environment

???? Financial wellbeing – Enhanced sick pay, retail discounts, and great rates on stays across our hotels

Feel-good moments – Paid volunteer day and regular team socials

Room to grow – Brilliant learning opportunities and career pathways across the UK and Europe

Your Role as Duty Manager

• Lead the Front Office team during your shift, keeping energy high and service seamless

• Solve unexpected issues with confidence and empathy, always putting the guest experience first

• Stay connected with all departments, helping the whole hotel run smoothly

• Coach and guide team members to grow and feel supported

• Welcome and assist guests in a warm, professional, and personal way

What We Are Looking For

• Previous experience in a hotel supervisory or management role

• Confidence in handling guest feedback with calm, clarity, and care

• Ability to lead by example and communicate clearly

• Comfortable working different shifts, including evenings and weekends

• A collaborative spirit and a real passion for hospitality

Not sure if your experience ticks every box? That is okay. If this role excites you and you are eager to learn, we would love to hear from you.

Our Hiring Journey

1. Quick 15-minute call with People & Culture

2. Meet our Front Office Manager

3. If it feels like the right match, we will send you an offer

Ready to Help Us Create Unforgettable Stays the Sircle Way?

Apply now and join us in making everyday service feel extraordinary.

We are proud to be an equal opportunities employer. If you need adjustments to the process, email us at [e-mail] – we are here to help.

Please note: You must have the right to work in the UK, as we are currently unable to sponsor visas.

Sir Hotels

Sir Hotels is a lifestyle hotel collection founded in Amsterdam in 2013 with Sir Albert. The collection has continued to grow with a second property in Amsterdam and further openings in Berlin, Barcelona and Prague - and now London. Sir Hotels caters to those who are looking for authentic stories and distinctive locations. Each hotel has stunning interior design, exceptional restaurants and bars and specialises in providing guests unique experiences on and off property.

sirhotels.com | @sirhotels