Duty Manager - Leisure Centre

Flow Sports Personnel Ltd; Wellington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major Leisure/Sports Centre operator is looking for a Duty Manager in Wellington, Somerset. The role involves overseeing day-to-day operations, maintaining health and safety standards, and driving customer service excellence. Candidates should have supervisory experience in aquatics, strong leadership abilities, and excellent communication skills. The position may require qualification in lifeguard and first aid training, with day, evening, and weekend shifts expected.

Qualifications

• Experience in a supervisory or management role in aquatics is preferred.
• Strong leadership abilities to motivate a diverse team.
• Excellent customer service skills essential.

Responsibilities

• Support day to day operations of the centre.
• Oversee health and safety standards.
• Drive customer service excellence.

Skills

Experience in aquatics or swim teaching/management (supervisory or management level)

Strong leadership and team motivation abilities

Excellent customer service orientation

Excellent verbal, written and IT communication skills

Job description

Overview

Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager with strong exposure to Swim Teaching or Swim School Management to join their team at their site based in Wellington, Somerset.

The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.

Responsibilities

• Ideally have experience working in aquatics, especially swimming lessons at a supervisory or management level
• Be able to lead and motivate a diverse team fully embracing our company values
• Be focused on high customer service standards
• Have excellent verbal, written and IT communication skills
• Create an environment where colleagues can achieve their full potential
• Have to manage cost control and drive income in all areas of the business
• Demonstrate exceptional time management and deadline compliance

Qualifications & Requirements

• Experience in aquatics or swim teaching/management (supervisory or management level) is preferred
• Strong leadership and team motivation abilities
• Excellent customer service orientation
• Excellent verbal, written and IT communication skills

Additional Information

• The successful candidate will need to achieve the National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified.
• The position will involve day, evening and weekend work, including public holidays.
• A DBS check will be required prior to starting.