Duty Manager - Lead Hotel Operations & Guest Experience

Leonardo Hotel Newcastle; Newcastle upon Tyne; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Room discounts - Leonardo hotel rooms

Recognition rewards

Referral program

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotel Newcastle is seeking a proactive Duty Manager to lead daily hotel operations and inspire a high-performing team. You will engage with guests, coordinate across departments, and drive service excellence throughout every shift.

The role emphasizes guest hospitality, staff development, and effective problem resolution in a fast-paced hospitality environment. Branded-hotel experience is advantageous, with opportunities for ongoing training and career progression.

Qualifications

• Hospitality or hotel/restaurant experience preferred.
• Strong organisational and people-management skills.

Responsibilities

• Greet guests and motivate the team to deliver great hospitality.
• Oversee day-to-day hotel operations and collaborate across departments.
• Assist with interviews and recruitment as part of a team effort.
• Coach and train new starters to build confidence in their roles.
• Resolve conflicts or guest complaints with professional handling.
• Collaborate with HR to host engaging activities for the team.

Skills

Operational leadership

Guest service

Recruitment support

Coaching and training

Problem solving

Team collaboration

Job description

Leonardo Hotel Newcastle is seeking a proactive Duty Manager to lead daily hotel operations and inspire a high-performing team. You will engage with guests, coordinate across departments, and drive service excellence throughout every shift.

The role emphasizes guest hospitality, staff development, and effective problem resolution in a fast-paced hospitality environment. Branded-hotel experience is advantageous, with opportunities for ongoing training and career progression.