Duty Manager - Lead Guest Experience in a Busy Hotel

Leonardo Hotels; Manchester; Híbrido; GBP 28.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Room rates on Leonardo Hotel rooms

Voucher scheme

Talent referrals

Wellbeing initiatives

Training programs

Resumo da vaga

Leonardo Hotels in Manchester is seeking a Duty Manager to lead hotel operations, inspire a vibrant team and ensure memorable guest experiences. You will roam the property, collaborate across departments, participate in recruitment, and act as an ambassador for the Leonardo Hotels estate.

This full-time role requires hands-on leadership, problem-solving, and a passion for hospitality. The ideal candidate thrives in a fast-paced branded hotel environment and is committed to delivering smooth,

Qualificações

• Experience in hospitality management or hotel operations.
• Proven ability to lead and develop teams.
• Experience with recruitment and training.
• Excellent problem-solving and guest-relations skills.
• Experience in a branded hotel or restaurant preferred.

Responsabilidades

• Oversee day-to-day hotel operations.
• Greet guests and motivate staff to deliver great hospitality.
• Support managers with interviews and onboarding.
• Coach and train new starters.
• Handle conflicts or complaints with confidence.
• Collaborate with HR on team activities.
• Maintain service standards across departments.

Conhecimentos

Leadership

Guest service

Team motivation

Conflict resolution

Interviewing & coaching

Cross-dept collaboration

Descrição da vaga

Leonardo Hotels in Manchester is seeking a Duty Manager to lead hotel operations, inspire a vibrant team and ensure memorable guest experiences. You will roam the property, collaborate across departments, participate in recruitment, and act as an ambassador for the Leonardo Hotels estate.

This full-time role requires hands-on leadership, problem-solving, and a passion for hospitality. The ideal candidate thrives in a fast-paced branded hotel environment and is committed to delivering smooth,