Duty Manager - Lead Operations & Guest Experience

Leonardo Hotel Manchester; Greater London, Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Special room rates across Leonardo &欧洲

Recognition vouchers

Talent referral scheme

Wellbeing calendar

Ongoing training programmes

Job summary

Leonardo Hotel Manchester is seeking a proactive Duty Manager to oversee day-to-day hotel operations, ensuring memorable guest experiences and acting as an ambassador for the Leonardo brand within the Manchester property.

You will lead a vibrant team, support recruitment, coach new starters, and handle guest issues with poise, working closely with HR on staff activities and wellbeing programmes.

Responsibilities

• Greet guests and motivate the team to deliver great hospitality.
• Support other managers with interviews and recruitment—it's a team effort.
• Coach and train new starters to ensure confidence in their roles.
• Manage conflicts or complaints with strong problem-solving skills.
• Collaborate with HR to host engaging activities for the team.
• Supervise day-to-day hotel operations and ensure stays are memorable.

Job description

Leonardo Hotel Manchester is seeking a proactive Duty Manager to oversee day-to-day hotel operations, ensuring memorable guest experiences and acting as an ambassador for the Leonardo brand within the Manchester property.

You will lead a vibrant team, support recruitment, coach new starters, and handle guest issues with poise, working closely with HR on staff activities and wellbeing programmes.