Duty Manager - Lead Guest Experience at a Dynamic Hotel

Leonardo Hotel Management (UK) Limited; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Special room rates across Leonardo UK/

Vouchers through company rewards

Talent referral scheme

Wellbeing calendar

Ongoing staff training and progression

Job summary

Leonardo Hotels seeks a proactive Duty Manager to oversee daily hotel operations and guide the team to deliver exceptional guest experiences. You will supervise across departments, ensuring smooth service and a welcoming atmosphere for all guests.

You’ll coach new starters, assist with interviews, and resolve guest issues confidently while collaborating with HR on staff activities and training. This is a dynamic, fast-paced hospitality role within our hotel estate in the UK.

Qualifications

• Experience in hospitality leadership or supervisory roles.
• Proven ability to lead a team in a fast-paced hotel environment.
• Strong guest-service focus and problem-solving skills.

Responsibilities

• Direct day-to-day hotel operations and supervise staff across departments.
• Engage guests to ensure memorable experiences and smooth service delivery.
• Support recruitment and coach new starters to build confidence in their roles.
• Handle guest issues and complaints with professionalism and quick resolutions.
• Collaborate with HR and other departments to organize staff activities and training.

Skills

Hospitality leadership

Guest service

Interpersonal skills

Tools

POS systems

Job description

Leonardo Hotels seeks a proactive Duty Manager to oversee daily hotel operations and guide the team to deliver exceptional guest experiences. You will supervise across departments, ensuring smooth service and a welcoming atmosphere for all guests.

You’ll coach new starters, assist with interviews, and resolve guest issues confidently while collaborating with HR on staff activities and training. This is a dynamic, fast-paced hospitality role within our hotel estate in the UK.