Duty Manager: Drive Guest Experience & Team Performance

Leonardo Hotel Leeds; Leeds; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Special hotel room rates

Company-wide recognition scheme

Talent referral scheme

Wellbeing calendar

Ongoing training programmes

Job summary

Leonardo Hotel Leeds is seeking a Duty Manager to lead daily hotel operations and deliver exceptional guest experiences. You will greet guests, supervise the team across departments, and drive brand standards while supporting recruitment and staff development.

The role suits a versatile hospitality professional who thrives in a fast-paced Branded hotel environment and enjoys staff training, wellbeing initiatives, and ongoing development opportunities within the Leonardo Hotels estate.

Qualifications

• Experience in hospitality and guest-facing leadership roles.
• Ability to coach and train new starters and guide teams.
• Excellent problem-solving skills for handling conflicts or complaints.

Responsibilities

• Direct daily hotel operations to ensure memorable guest experiences.
• Greet guests on site and motivate the team to deliver outstanding hospitality.
• Collaborate with HR on interviews, recruitment and team activities.
• Support managers with recruitment and provide coaching to new starters.
• Manage guest complaints and resolve issues smoothly across departments.

Skills

Guest service

Team leadership

Conflict resolution

Recruitment

Coaching

Job description

Leonardo Hotel Leeds is seeking a Duty Manager to lead daily hotel operations and deliver exceptional guest experiences. You will greet guests, supervise the team across departments, and drive brand standards while supporting recruitment and staff development.

The role suits a versatile hospitality professional who thrives in a fast-paced Branded hotel environment and enjoys staff training, wellbeing initiatives, and ongoing development opportunities within the Leonardo Hotels estate.