Duty Manager - Lead Hospitality Ops & Guest Experience

Leonardo Hotels; Newcastle upon Tyne; Hybrid; GBP 32.000 - 38.000; Vollzeit

Benefits dieser Stelle

Special room rates across Leonardo|hot

Vouchers via company-wide recognition

Talent referral scheme

Wellbeing calendar

Zusammenfassung

Leonardo Hotels in Newcastle is seeking a Duty Manager to oversee daily hotel operations, lead a vibrant team and ensure guests have an exceptional experience. You will be the ambassador for the hotel, working across departments to maintain service standards and drive continuous improvement.

The role involves supervising day-to-day activities, interviewing and recruiting alongside other managers, and coaching newcomers to feel confident in their roles.

Qualifikationen

• Experience in branded hotel or restaurant preferred.
• Ability to coach and train new starters.
• Strong problem-solving and conflict management skills.

Aufgaben

• Greet guests and motivate the team to deliver hospitality.
• Work across departments as required.
• Support managers with interviews and recruitment.
• Coach and train new starters.
• Manage conflicts or complaints seamlessly.
• Collaborate with local HR to run team activities.

Kenntnisse

Operational knowledge

Interviews & recruitment

Training new starters

Problem-solving

Guest hospitality

Jobbeschreibung

Leonardo Hotels in Newcastle is seeking a Duty Manager to oversee daily hotel operations, lead a vibrant team and ensure guests have an exceptional experience. You will be the ambassador for the hotel, working across departments to maintain service standards and drive continuous improvement.

The role involves supervising day-to-day activities, interviewing and recruiting alongside other managers, and coaching newcomers to feel confident in their roles.