Duty Manager - Guest Experience & Operations Lead

Blakeney Hotel - Duty Managers; Holt; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury family-run hotel in Holt is seeking a Duty Manager to manage daily operations and ensure high service levels. The ideal candidate will have previous hospitality experience and demonstrate strong leadership, communication, and organisational skills. This role includes responsibilities across various departments, addressing guest issues, and training staff. We offer competitive pay, tips, training opportunities, and use of leisure facilities. A local candidate with transport is preferred.

Benefits

Competitive rate of pay

Share of tips & gratuities

Training & personal development opportunities

Meals on duty

Use of hotel leisure facilities

Discounted food & accommodation

Qualifications

• Previous hospitality experience in a quality establishment.
• Ability to work evenings/weekends and stay overnight as required.

Responsibilities

• Day to day management of the hotel.
• Assist in all departments as needed.
• Ensure high levels of service are consistently delivered.
• Handle guest issues and queries discreetly.
• Follow Health & Safety procedures.
• Train and monitor staff performance.

Skills

Friendly and outgoing nature

Exceptional customer service

Organisational skills

Communication skills

Staff management skills

Motivation and direction of staff

Job description

A luxury family-run hotel in Holt is seeking a Duty Manager to manage daily operations and ensure high service levels. The ideal candidate will have previous hospitality experience and demonstrate strong leadership, communication, and organisational skills. This role includes responsibilities across various departments, addressing guest issues, and training staff. We offer competitive pay, tips, training opportunities, and use of leisure facilities. A local candidate with transport is preferred.