Duty Manager - Goole , Town Centre

Iceland Foods; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major retail company is seeking a committed Duty Manager in Goole, who will focus on delivering excellent customer service while managing the team. Your responsibilities will include planning shifts, supporting team engagement, and ensuring store tasks are completed effectively. Experience in retail management is ideal, but not essential. Several development opportunities, benefits such as a 15% store discount, and a supportive work environment will be provided.

Benefits

15% discount in all Iceland and The Food Warehouse stores

28 days holiday (including Bank Holidays)

Christmas vouchers

Refer a Friend scheme

Long service awards

Healthcare plan option

Grocery Aid for financial support

Clear career pathways

Supportive work environment

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.

Responsibilities

• Deliver great availability for customers.
• Support and engage the team in store.
• Plan and organise the shift effectively.
• Communicate effectively with colleagues.

Job description

Duty Manager – Goole, Town Centre

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.
• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.
• Communicate effectively with every colleague to deliver store tasks first time, every time.
• Plan and organise the shift, using every member of the team.
• Provide balanced feedback when needed to improve the performance of every colleague.
• Set the pace of the team, when on shift, by being hands‑on to deliver a great store.

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
A supportive and inclusive work environment.