Duty Manager - Full Time - Hassocks Sports Centre

Freedom Leisure; Horsham; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading charitable leisure trust is seeking a Duty Manager in Horsham to manage operations and ensure top-level service at the leisure centre. The ideal candidate will have experience in customer service and team management. This position offers a variety of benefits including discounts, wellness programs, and career development opportunities. Salary up to £22,829 per annum with 35 hours per week commitment.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Cycle-to-work and Car Leasing schemes

Qualifications

• Experience of problem solving, customer service and staff management.
• Experience working in a Duty Management or similar role.
• Fitness qualification is desirable.

Responsibilities

• Manage and develop a team of operational staff.
• Oversee day-to-day operations of the leisure centre.
• Contribute to business and budgetary performance.

Skills

Customer service

Team management

Problem solving

Autonomy and decision making

Job description

Job Description:Join the Energy at Freedom Leisure - Do Good Feel Good!At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools-but at the heart of it all, it's our people who make the difference.As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile-every single day. We create spaces where people feel at home, supported, and inspired.If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.We're proud to be a workplace where everyone is welcome, valued, and supported to thrive-because when our team reflects the communities we serve, we all grow stronger together.We are looking for a Duty Manager to work at our Hassocks Sports Centre, to join our friendly and professional team.If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.Hours: 35 hours per week, Monday - Sunday (Rota basis)Requirements:

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development, Benefits:We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
• All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.
  
  Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands.
• Fitness qualification is desirable
  
  Closing Date: 5th September 2025Salary: Up to £22,829 per annum