Duty Manager - Full time

Accor Hotels; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Greater London is seeking a skilled Duty Manager to oversee daily operations in the absence of the General Manager. You will ensure a high-quality guest experience and manage interactions across departments. Strong leadership skills and an ability to handle complex situations are essential. This role involves flexible shifts throughout the week, making adaptability important. Join a team where your career can flourish and contribute to creating memorable stays for guests.

Qualifications

• Experience as a Duty Manager or similar role.
• Ability to enforce high standards and guest experience.
• Flexibility to adapt to various shift patterns.

Responsibilities

• Oversee daily operations in the absence of the General Manager.
• Ensure high-quality service and customer satisfaction.
• Coordinate various departments for effective operation.

Skills

Opera Cloud

Leadership

Handling complex situations

Working under pressure

Dealing with complaints

H&S awareness

Fire Marshall

First Aid

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Duty Manager

The Duty Manager reports directly to the General Manager and acts on their behalf in their absence. Is responsible for the entire operation including Food and Beverage, Rooms, Guest Experience and Sales and Marketing. Your role is to enforce standards and, to guarantee a consistently high quality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level.

Carry out Duty Management shifts accordingly DM ROTA and business needs

Additional Information

40 Hours per week.

Shift Times: Early shifts & Late Shifts

Flexibility: Monday - Sunday

Salary: To be confirmed

Skills: Opera Cloud, Leadership, Able to handle complex situations and guest queries, working under pressure, dealing with complaints, managing delayed flights, Assisting other departments as needed, H&S awareness, Fire Marshall and First Aid will be an advantage etc.