Duty Manager (Front of House)

Creative Scotland; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading arts organization is seeking a Duty Manager - FOH in Edinburgh to lead the Front of House team and ensure the highest standards of customer care are maintained. Responsibilities include overseeing income recording, compliance with regulations, and leading customer service assistants. This is a fixed-term position offering £13.76/hour with guaranteed minimum hours.

Qualifications

• Experience in customer service management.
• Ability to lead and motivate a team.
• Strong understanding of customer care standards.

Responsibilities

• Lead the Front of House team by example.
• Ensure accurate recording and reporting of FOH income.
• Oversee compliance with Company and Licensing regulations.

Job description

We are looking for someone to lead the Front of House team by example to ensure the highest standards of Customer Care are maintained at all times.

We are seeking a leader to ensure the accurate recording and reporting of FOH income, and to oversee the running of all Company and Licensing regulations to ensure the safety and care of all customers and staff.

Job Details

• Job Title: Duty Manager - FOH
• Location: Lyceum Theatre, Edinburgh
• Pay: £13.76 / hour
• Terms: Fixed term position for 18 months. Guaranteed Minimum Hours contract (minimum 72hrs in Q1, Q3, and Q4, and 24hrs in Q2). Working 3-4 shifts per week during show weeks.
• Responsible to: Front of House Manager
• Responsible for: Customer Service Assistants

Please note that the deadline for applications is Friday 24 October 2025 at 00:00.