Duty Manager (Cargo) - Stansted Airport

Swissport; Burton End; On-site; GBP 35,000 - 50,000; Full time

Job summary

A major aviation service provider in the United Kingdom is seeking a highly motivated Duty Manager to lead a team in cargo operations. The role involves overseeing shift operations, producing handling reports, and managing costs. Candidates should have at least 5 years of experience in the industry and strong leadership skills. This position offers the opportunity to work in a dynamic environment while ensuring compliance with operational standards.

Qualifications

• Minimum of 5 years' experience in the Cargo or Aviation industry.
• Strong leadership and communication skills in a high-pressure environment.
• Good working knowledge of Microsoft Office and PC systems.

Responsibilities

• Oversee and control shift operations ensuring efficiency.
• Produce accurate Handling Reports for stakeholders.
• Manage and control labour and equipment costs.

Skills

Leadership

Organizational skills

Communication skills

Customer focus

Resource management

Tools

Microsoft Office

Job description

Overview

Contract Type: Permanent. Swissport is looking for a highly motivated and experienced Duty Manager to lead and manage a dedicated team in our busy Cargo operations. You will be key in ensuring the smooth, efficient delivery of customer airline targets, while adhering to company policies, customer requirements, and brand values.

This is a 12-month fixed-term opportunity.

Responsibilities

• Shift & Work Activity Management: Oversee and control shift operations, ensuring all tasks are completed efficiently, on time, and according to company guidelines.
• Reporting: Produce accurate and detailed Handling Reports as needed, ensuring they meet the required standards for both internal and customer stakeholders.
• Cost Control: Manage and control labour and equipment costs during your shift while planning for operational needs.
• Staff Management: Lead, motivate, and engage a team of staff across warehouse, ramp, and office facilities to maximize productivity. Ensure resources are effectively utilized to meet targets.
• Health & Safety Compliance: Maintain strict adherence to Health & Safety guidelines, as well as company policies regarding training, quality, and regulatory requirements.
• Monitoring Sickness & Disciplinary Processes: Oversee sickness management on a shift basis, conduct sickness interviews, and apply disciplinary procedures when necessary.
• Communication & Stakeholder Engagement: Maintain clear and effective communication with all relevant stakeholders to ensure smooth operations.
• Reception & Operational Control: Ensure the smooth operation of Reception areas and assist in resolving any operational issues as they arise.

Qualifications

• A minimum of 5 years' experience in the Cargo or Aviation industry, with a deep understanding of Cargo, Warehouse, and Ramp operations.
• Strong leadership, organizational, and communication skills, particularly in a high-pressure, 24/7 operational environment.
• Excellent knowledge of Operational Office functions and a good working knowledge of Microsoft Office and PC systems.
• Customer-focused with a passion for quality and service excellence.
• Strong interpersonal skills and resource management capabilities.
• Ability to work effectively in inclement weather and challenging conditions.