Duty Manager (27 hours contract)

Heron Foods; Gateshead; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Gateshead is seeking a Duty Manager to lead the team and ensure store operations run smoothly. The role requires proven retail management experience and strong leadership skills, along with a proactive approach to maintaining high standards in a fast-paced environment. Offering a salary of £12.50 per hour for 27 hours per week, this position comes with various perks including discounts and career development opportunities.

Benefits

10% off at Heron Foods and B&M

Access to career development programmes

24/7 GP access for you and your family

Long‑service rewards and exclusive discounts

Qualifications

• Proven success in a retail supervisory or management role.
• Strong ability to motivate and inspire a team.
• Exceptional organisational skills and passion for customer service.
• Energetic approach to managing a dynamic retail environment.

Responsibilities

• Lead and motivate the team to deliver exceptional results.
• Ensure high standards of customer service and resolve queries.
• Maintain a clean, well‑presented, and stocked store.
• Drive sales and profitability by managing performance.
• Take responsibility for the store in the absence of the Store Manager.

Skills

Leadership skills

Customer service

Organisational abilities

Dynamic approach to retail

Job description

Role Overview

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Durham Road, Gateshead, NE9 5EF

Salary: £12.50 per hour

Hours: 27 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast‑paced, rewarding environment.

Perks

• 10% off at both Heron Foods and B&M stores
• Access to career development programmes such as “Future Flyers”
• 24/7 GP access for you and your family, plus free confidential support
• Long‑service rewards, exclusive discounts and a host of other extras

What You’ll Do

As a Duty Manager, you’ll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will include:

• Leading and motivating the team to deliver exceptional results
• Ensuring high standards of customer service and resolving queries effectively
• Maintaining a clean, well‑presented, and fully stocked store
• Driving sales and profitability by managing performance and efficiency
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager, including store openings and closings

Fast‑Paced and Rewarding

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done. You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast‑paced retail setting
• Strong leadership skills with the ability to motivate and inspire a team
• Exceptional organisational abilities and a passion for customer service
• A proactive, energetic approach to managing a dynamic retail environment

You Might Be Searching For

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front‑Line Manager, or Floor Manager.

Apply Today

Don’t wait—apply early, as this opportunity may close sooner than expected!

Diversity Statement

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal‑opportunity employer.

Take the Next Step

Join a team where your leadership truly matters. Apply now!