Duty Manager

Central; Sheffield; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading entertainment venue in Sheffield is seeking a Duty Manager to ensure a high-quality guest experience. You will lead shifts, manage team performance, and uphold brand standards in a vibrant atmosphere. Ideal candidates are energetic and possess strong customer service skills, with at least 2 years of supervisory experience in hospitality. This role offers numerous employee perks, including free bowling and team support initiatives.

Benefits

28 days holiday per year

Free bowling and activities

25% off food and drink

Access to team wellbeing app

Cycle2Work scheme

Qualifications

• Fluent in written and spoken English.
• 2+ years in hospitality or leisure management.

Responsibilities

• Ensure an immaculate guest journey.
• Lead shifts and brief team members.
• Respond to complaints and escalate if necessary.
• Represent the Lane7 brand effectively.

Skills

Energetic and an infectious personality

Creative and passionate with a can-do attitude

Flexible with shifts

Minimum of 2 years supervisory/management experience

Job description

Role | Duty Manager

Location |

Salary | £12.71

Contract | 30 hours per week

About Us

Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X, and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. We offer highly attractive bowling lanes, as well as arcades, ping-pong, e-darts, virtual reality, karting and much more!

Could you be what we’re looking for? We’re looking for mega creative, passionate, and exciting people with huge personalities to join our management team and make our guest and team experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.

What is the ideal candidate?

• Energetic and an infectious personality
• Creative and passionate with a can‑do attitude when it comes to providing great customer service
• Flexible with shifts and able to commute to the venue
• A minimum of 2 years supervisor/management experience in the hospitality or leisure sector

The Role

• Ensure our guest journey is immaculate from start to finish.
• You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table.
• Ensuring everyone is enjoying a fully immersive experience.
• Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of.
• Ensure our teams are following all health and safety and food management policies.
• Respond to complaints within the given parameters or escape to the General Manager.
• Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently.
• Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead.
• Maintain great product knowledge of all F&B offerings, ensuring team members are following our brand guidelines at all times.

What We’ll Offer

When you join The Lane7 Group, you’ll spend the first few weeks learning the brand standards and getting to grips with the basics. We absolutely encourage progression from within – we pride ourselves on our team development and whether you’re with us while you’re at Uni, or if you’re here for the start of your hospitality career, we’ll give you the skills and attributes you need to grow.

• 28 days holiday per year
• Free bowling and activities for you and up to 3 others when you aren’t working (off‑peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Join your team’s Monday bowling club
• Annual team awards party
• Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme

To Apply

All candidates must be fluent in written and spoken English and have the right to work in the UK.

Does this sound what you’re looking for? Get in touch asap to find out more and join us!