Duty Manager

DHL; Liverpool; On-site; GBP 37,000; Full time

Job summary

A leading logistics company is seeking a Duty Manager for a role at Liverpool John Lennon airport. Responsibilities include leading daily operations, customer interface, and team management. The ideal candidate will have aviation or logistics experience, strong customer service skills, and operational management experience. Benefits include free parking and a pension scheme. Flexibility in working patterns can be discussed.

Benefits

Free parking

28 days annual leave

Flexible working options

Generous pension scheme

Free GP consultations

Retail discounts

Affordable loans and savings

Qualifications

• Experience in aviation or logistics preferred.
• Strong background in customer service.
• Proven operations management experience.

Responsibilities

• Lead daily operations in the Front of House area.
• Act as primary customer contact for operations.
• Assign tasks based on resource planning.
• Monitor team performance and engagement.

Skills

Aviation experience

Customer service experience

Team management

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Pay Rate: £37,000
Grade: M
Contract Type: Permanent (Full-Time)
Shift patterns: Rotating shifts 4 on 4 off covering 03:00-14:30 - 14:30 - 02:00
Location: Liverpool - John Lennon airport L24 1YD

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!

We're seeking a Duty Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

A TYPICAL DAY MAY INVOLVE

• Daily operational lead for Front of House area that comprises of Check-In/Boarding/Dispatch/Operations functions
• Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.
• Demonstrate an operational leadership style, taking full responsibility for driving an engagement culture in the operation
• Develop your TDM according to your Roles & Responsibilities and validate it with your immediate leader
• Assign tasks according to daily resource planning received from Second Line Leadership
• Track team and individual performance of the employees.

THIS ROLE WOULD SUIT PEOPLE WHO

• Aviation or DHL experience preferable.
• Customer service experience required
• Operations experience managing a team
• Microsoft Packages - Excel, PowerPoint, word

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

• Be able to provide five years\' address history
• Be able to provide five years\' reference history (employment/education/benefit claim/character)
• Pass a pre-employment Drug and Alcohol test

WHY JOIN US?

• Free parking
• 28 days annual leave
• We\'re happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit careers.dhl.com global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware

Interviews are provisionally scheduled to take place during the week commencing 22nd September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and where we have a large number of applications the period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

#UKIDSCEJ