Duty Manager

BrewDog; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular craft beer company in Bournemouth is seeking an experienced individual to manage shifts and lead our staff in delivering excellent customer experiences. You will oversee daily operations, train and motivate team members, and ensure adherence to our high standards. Ideal candidates should have a passion for beer and strong people skills. This role offers various benefits including profit-sharing, beer training, and generous discounts. Join us in making every BrewDog experience unforgettable.

Benefits

Profit Share

Safe Ride Home

Beer Training

Staff Discount

Crew Food

4-Week Sabbatical

Additional Perks

Qualifications

• Experience in managing day-to-day operations during shifts.
• Ability to train, mentor, and motivate staff.
• Knowledge of Cicerone or willingness to learn is a plus.

Responsibilities

• Manage day-to-day operations during shifts.
• Coordinate front-of-house and back-of-house activities.
• Ensure excellent customer service and beer experience.

Skills

Excellent people skills

Leadership experience

Passion for beer

Job description

About Us

Our mission is to make others as passionate about great beer as we are. We love great craft beer and want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

Benefits

• Profit Share – 10% of BrewDog Bars’ profits shared with our crew.
• Safe Ride Home – £5 contributed to your pay‑check to help you get home safely after midnight.
• Beer Training – Support for Cicerone qualifications so you can love beer almost as much as we do.
• Staff Discount – 50% off BrewDog Beers/Ciders, Wonderland Cocktails, BrewDog Merchandise, Soft Drinks and 25% off all other menu items.
• Crew Food – Full menu for £4 on shift.
• 4‑Week Sabbatical – After every 5 years you receive an additional 4 weeks off.
• Additional Perks – Enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, enhanced family‑friendly policies around maternity and paternity leave, pawternity leave, DE+I initiatives, crew forum groups and beer samples on some shifts.

About The Role

You will assist and support the management team in the running of shifts, conducting back‑of‑house duties alongside front‑of‑house tasks. You will support, train and guide our amazing staff to be even more incredible in their roles, making the bar a destination people want to come to.

Key responsibilities include:

• Managing day‑to‑day operations during shifts.
• Co‑ordinating front‑of‑house and back‑of‑house activities.
• Training, mentoring and motivating staff.
• Ensuring excellent customer service and beer experience.
• Implementing and up‑holding BrewDog standards and values.
• Reporting on sales, staffing and operational issues.

About You

Our charter values include:

• It’s all about beer. No compromise. We make every BrewDog experience the best it can be.
• Creativity is our unfair advantage. New beers, new ideas, new standards.
• We do more in a day than others do in a week. We get more done when we work together.
• We listen. We learn. No egos, just honesty and transparency.
• Without us we are nothing. We play to win and we have fun while we do it.

You will bring a passion for beer, excellent people skills, leadership experience and a commitment to BrewDog’s mission. Knowledge of Cicerone or interest in pursuing it is a plus.