Duty Manager

Ramada Belfast; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality group in Belfast is looking for a Duty Manager to lead a dynamic team and ensure exceptional service. The role includes overseeing daily operations, training staff, and assisting in guest relations. Candidates should possess strong leadership and communication skills, along with experience in food and beverage. This position offers a supportive work environment with benefits including discounted hotel rates, flexible working arrangements, and opportunities for personal development.

Benefits

Discounted hotel room rates

Additional day's leave for birthdays

Enhanced parental leave

Course sponsorship

30% F&B discount

Refer a friend scheme

Flexible working arrangements

Life insurance

Employee assistance programme

Social and wellness events

Free meals on duty

Share of gratuities

Qualifications

• Experience in food and beverage services.
• Strong communication skills to engage the team.
• Quick thinking to address guest needs.

Responsibilities

• Lead the team with a positive vibe.
• Oversee daily shift activities for smooth service.
• Support and guide the team in delivery.
• Handle guest requests and resolve issues.
• Coordinate with kitchen for order efficiency.
• Monitor stock levels and assist with inventory.
• Help with scheduling and shift planning.
• Ensure cleanliness and compliance in service areas.
• Work across all front of house areas.

Skills

Leadership

Communication

Problem-solving

Teamwork

Organizational skills

Flexibility

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• Share of gratuities

And much much more!

A DAY IN THE LIFE OF A DUTY MANAGER AT OUR HOTEL

What you'll be doing...

Lead the team with a positive vibe, helping create a welcoming and seamless service experience.

Oversee daily shift activities, from setting up tables to making sure orders flow smoothly and guests are happy.

Support and guide the team, helping with training and encouraging everyone to deliver their best.

Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive.

Coordinate with the kitchen and bar to keep things moving like clockwork, from orders to plating.

Monitor stock levels and assist with inventory, ensuring we’re set up for success every shift.

Help with scheduling and shift planning, making sure the team is prepared and ready to go.

Keep the dining and service areas sparkling clean and compliant, with an eye on health and safety.

Working across all front of house areas of the hotel, assisting and leading the team

WHAT WE NEED FROM YOU

A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.

Strong communication skills, able to motivate and energise team members while keeping things running smoothly.

Quick thinking and problem-solving skills to handle guest needs on the fly.

Organised and adaptable, managing multiple tasks with ease.

A team player through and through, ready to jump in wherever needed to support the crew.

High energy and a flexible attitude, thriving in a fast-paced, lively setting.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.