Duty Manager

Holiday Inn Express Barrow in Furness; Barrow-in-Furness; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Barrow-in-Furness is seeking a Front Office Supervisor to lead the front desk team. This role requires exceptional communication and organisational skills, along with a people-oriented approach to ensure every guest feels welcome and taken care of. The ideal candidate will have experience in front desk operations and a collaborative mindset to foster a positive work environment. Competitive benefits include discounted hotel rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Enhanced Maternity leave

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• A people-person with front desk or guest services experience.
• Exceptional communication skills and a natural problem-solver.
• Organised and detail-oriented, especially with reservations and billing.
• Team-focused and collaborative, creating a positive environment.
• Ready to make quick, confident decisions in a fast-paced role.

Responsibilities

• Lead the front desk team and make every guest feel welcome.
• Manage busy check-ins and late check-outs smoothly.
• Guide front desk agents and ensure a positive atmosphere.
• Handle guest inquiries and special requests confidently.
• Coordinate with housekeeping and maintenance for room management.
• Oversee reservations, check-ins, and billing accuracy.
• Assist with shift planning and keep the front desk ready.
• Maintain a polished front desk area for a memorable experience.

Skills

Front desk or guest services experience

Exceptional communication skills

Organised and detail-oriented

Leadership skills

Problem-solving abilities

Team-focused

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F& B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL

What you'll be doing..

• Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
• Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
• Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
• Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
• Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
• Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
• Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
• Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.

WHAT WE NEED FROM YOU

• A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
• Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
• Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
• Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
• Ready to make quick, confident decisions that keep things running smoothly.
• High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .