Dutch Speaking Customer Service

Gi Group; Leeds; Hybrid; GBP 25,000 - 30,000; Part time

Job summary

A leading recruitment agency in Leeds seeks a Dutch-speaking Customer Service Representative. In this role, you will handle customer inquiries, manage requests, and ensure timely resolutions. The ideal candidate will have experience in customer service, be fluent in Dutch and English, and possess strong communication skills. This position offers a hybrid working model and competitive benefits.

Benefits

25 days holiday + 8 bank holidays

Access to employee benefits platform

Free on-site parking

Qualifications

• Experience in customer service is essential.
• Must be fluent in both Dutch and English.
• Strong attention to detail and problem-solving skills required.

Responsibilities

• Respond to customer inquiries in Dutch via phone and email.
• Manage and prioritise customer requests including orders and complaints.
• Ensure timely resolution of customer issues.

Skills

Fluency in Dutch and English

Previous experience in customer service

Strong multitasking and organisational skills

Attention to detail

Problem-solving abilities

Confidence using Salesforce

Excellent interpersonal skills

Ability to work independently

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

Are you fluent in Dutch and ready to make a real impact in a fast-paced, customer-focused environment? We're seeking a proactive and personable Dutch-speaking Customer Service Representative to join a vibrant UK-based team. If you thrive on solving problems, building relationships, and delivering top-tier service, this could be your next big move.

What You'll Be Doing

• Responding to customer enquiries via phone and email in Dutch
• Managing and prioritising requests including orders, samples, claims, and complaints
• Ensuring timely and professional resolution of customer issues
• Maintaining accurate records and updating systems
• Collaborating with team members to resolve queries and meet performance goals
• Escalating and correcting errors with a solutions-focused mindset

What You'll Bring

• Fluency in Dutch and English (written and spoken)
• Previous experience in customer service
• Strong multitasking and organisational skills
• Attention to detail and problem-solving abilities
• Confidence using Salesforce and Microsoft Office Suite
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team

Your Schedule

• Monday to Friday, 8am - 4pm, 37.5 hours per week
• Hybrid working model: 2 days from home, 3 days on site

Perks & Benefits

• 25 days holiday + 8 bank holidays
• Access to Hapi employee benefits platform
• Free on-site parking

Should you require any support or assistance, please contact your local Gi Group office.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Job Information

• Job Title:
• Company: Gi Group
• Location: Leeds, West Yorkshire
• Posted: Sep 18th 2025
• Closes: Oct 19th 2025
• Sector: Manufacturing & Surveying
• Contract: Contract
• Hours: Full Time

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