DSL Team Manager - Spain, Delivery Station Liaison

Amazon; United Kingdom; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading global retailer in the United Kingdom is seeking a Team Manager for their Delivery Station Liaison team. In this role, you will lead a team of 15-20 Customer Service Associates, fostering strong relationships with external partners and ensuring excellent customer service. Candidates must possess strong leadership skills, fluent Spanish, and the ability to create an inclusive team environment. This position requires handling various operational priorities and implementing continuous improvements to meet business goals.

Qualifications

• Experience developing customer service teams through effective coaching and motivation.
• Fluency in Spanish is required.
• Track record of completing high-quality work on deadline.

Responsibilities

• Lead and develop a diverse team of customer service professionals.
• Build and maintain strategic relationships with external partners.
• Identify systemic issues and collaborate with partners to implement solutions.

Skills

Leadership

Customer Service Excellence

Fluent in Spanish

Relationship Building

Organizational Skills

Job description

Description

The Delivery Station Liaison team in Spain seeks a Team Manager to lead 15-20 Customer Service Associates across the area of Madrid. In this role, you'll develop your team to excellence while fostering valuable relationships with external partners.

Please note it is a requirement that the successful candidate must be fluent in Spanish.

Your impact as a Team Manager:

• Lead and develop a diverse team of 15-20 customer service professionals
• Build and maintain strategic relationships with external partners to drive business outcomes
• Create a culture where associates feel empowered to deliver world‑class customer experiences
• Identify systemic issues and collaborate with partners to implement effective solutions
• Set clear performance expectations while providing the coaching and support needed for success

What makes you a great fit:

People Leadership Excellence

• Experience developing customer service teams through effective coaching and motivation
• Ability to create individual development plans that align with business goals and personal growth
• Strong communication skills for facilitating team discussions and delivering business messages
• Talent for building an inclusive environment where diverse perspectives are valued
• Approach difficult conversations with sensitivity while maintaining focus on performance standards

Relationship Building & Partnership

• Proven ability to establish and nurture relationships with external stakeholders
• Experience collaborating across organizational boundaries to solve complex problems
• Skill in representing your team's interests while maintaining strong partner relationships
• Ability to translate partner needs into actionable plans for your team

Operational Excellence

• Strong organizational and time management skills to handle shifting priorities
• Track record of completing high‑quality work on deadline
• Experience implementing continuous improvement initiatives based on team feedback
• Ability to set and achieve performance goals aligned with broader organizational objectives

Join us in creating exceptional customer experiences through people‑focused leadership and strong external partnerships!

About the team

The Delivery Station Liaison (DSL) team are the voice of the customer from within Amazon Logistics (AMZL) sites. The team prioritise same day delivery reattempts to deliver for the customer and work in a pre‑emptive manner to remove any potential barriers to deliver. All of this is completed whilst providing first in class customer service via outbound calls to our customers.

Basic Qualifications

• Experience demonstrating leadership and people management in Customer Service or customer facing roles
• Speak, write, and read fluently in Spanish

Preferred Qualifications

• Work flexible shifts including night shifts/weekends

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