Drop In Support Volunteer

Recovery Focus; Lancashire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community support organization in Lancashire is seeking a Drop In Support Volunteer to engage with individuals attending Crisis Drop In hours. The ideal candidate will be empathetic, enjoyable, and have a strong ability to build relationships. This role offers meaningful experience and development opportunities while helping to improve the overall well-being of service users. Volunteers will receive training, support, and reimbursement for travel expenses, making this a rewarding chance to contribute positively to the community.

Benefits

Discounts from various schemes

Training and personal development

Reimbursement for travel and agreed expenses

Qualifications

• Empathetic and open-minded attitude.
• Ability to build strong working relationships.
• Good communication skills.

Responsibilities

• Welcome and support those attending the service.
• Engage with people to encourage their mental wellbeing.
• Assist staff during Crisis Drop In hours.

Job description

Do you want to work for an organisation that makes a difference? Waythrough are about giving people fair chances to succeed in life.

Who are Waythrough?

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

The role

This exciting volunteer role would suit someone with an empathetic, open‑minded attitude who can build strong working relationships with others as part of a holistic approach to improving overall health and wellbeing of the people we support. A Drop In Support Volunteer will attend the service frequently to engage with the staff and people the service supports, supporting the staff during Crisis Drop In hours by listening to people that attend and offering them a drink or snack.

Tasks may include

• Being a friendly face and welcoming those who attend the service
• Offering a listening ear to people who are attending the service’s Crisis Drop In
• Supporting staff during Crisis Drop In hours, having discussions with people accessing the service whilst they wait for a staff member to be available, offering a drink or snack to people accessing in the meantime
• Promoting and signposting activities available in the wider community
• Identify and report any concerns or risks to the Duty staff or Duty Manager within the building
• Engaging with the people who access the service and encouraging their mental wellbeing, including signposting where applicable

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy :

• Discounts from various schemes
• Training and personal development
• A chance to make a real difference in people’s lives
• Free induction and role-specific training
• Support from experienced staff and regular supervision
• Opportunities to meet new people and develop your confidence
• Reimbursement for travel and agreed expenses
• Valuable experience that can support your personal or career development

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email our recruitment team :

How to apply

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