Driver Technician, Customer Delivery Hub

John Lewis & Partners; Weybridge; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading UK retail company is seeking a Technician Specialist to provide customer service through product delivery and installation. Candidates must have a Manual C1 driving licence and previous installation experience. You will coach fellow drivers and ensure customer satisfaction. The company supports flexible working and values a good work-life balance.

Qualifications

• Previous experience in installation is required.
• Must have a valid Manual C1 driving licence with a maximum of 6 points.
• Experience driving a 7.5 tonne vehicle is essential.

Responsibilities

• Deliver products to customers' homes and install them.
• Coach and assess delivery driver colleagues.
• Ensure a safe working environment.

Skills

Manual C1 UK driving licence

DCPC and Tachograph Card

Customer service experience

Verbal communication skills

Physical capability

Technology understanding

Job description

About the role

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew. You'll also share your expertise to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities Your day will see you start at the delivery hub you are based before heading out on route where you're responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the days deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Essential skills/experience you\'ll need Previous experience of installation is required for this role and we\'ll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6-points).
• DCPC (Drivers Qualification Card) and Tachograph Card.
• Previous experience driving a 7.5 tonne vehicle.
• Previous experience in a customer facing role.
• Great verbal communication skills both over the phone and face to face.
• Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
• Good understanding of technology.

About The Partnership

We\'re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\'re not just employees, we\'re Partners, driven by our purpose to build a happier world. As we look to our future, there\'s never been a more exciting time to join us.

We\'re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\'re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It\'s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\'ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.