Drainage Operative

Penguin Recruitment; Hempstalls; On-site; GBP 25,000 - 30,000; Full time

Job summary

A drainage services company is looking for a Drainage Engineer to work in Stoke On Trent. The role involves attending various sites to diagnose and resolve drainage issues while providing exceptional customer service. You will need a minimum of one year of experience in the drainage sector, technical capability, and a clean UK driving licence. This field-based role requires you to work independently and operate specialist equipment. Competitive salary and performance bonuses are offered.

Qualifications

• Minimum 1 year of experience in the drainage sector.
• Plumbing experience is desirable.
• Full UK driving licence (clean) required with travel flexibility.

Responsibilities

• Liaise with domestic and commercial customers on site.
• Conduct site surveys to investigate drainage faults.
• Recommend and implement suitable repair or maintenance solutions.

Skills

Technical capability across drainage functions

Strong verbal and written communication skills

Confident using mobile technology

Tools

High-pressure water jetters

CCTV survey tools

Job description

Drainage Engineer

Location: Stoke On Trent

Job Type: Permanent

Working Style: Field-Based

Salary: Up to £30,000 + Overtime + Performance Bonuses

Role Overview

Reporting to the Regional Development Manager, the Drainage Engineer will attend domestic and commercial sites to diagnose, resolve and recommend solutions for drainage-related issues. This field-based role requires strong technical capability, excellent customer service skills, and the ability to work independently and safely.

Key Responsibilities

Liaise professionally with domestic and commercial customers on site.

Deliver exceptional customer service, ensuring all interactions reflect the brand's standards.

Conduct site surveys to investigate and diagnose drainage faults and issues.

Recommend and implement suitable repair or maintenance solutions, including:

• Drain clearance
• De-scaling and root cutting
• Minor excavations and patch lining
• Preventative maintenance

Operate specialist equipment such as high-pressure water jetters, CCTV survey tools and rods.

Identify potential risks or additional work requirements and communicate these to customers.

Interpret drainage drawings and work independently within technical areas of expertise.

Experience

• Minimum 1 year of experience in the drainage sector (essential).
• Plumbing experience (desirable).
• Technical capability across drainage functions.
• Drainage tanker experience (preferred).
• Full UK driving licence (clean) with flexibility to travel.
• CSCS card (preferred).
• Confident using mobile technology (calls, photos, email, CRM applications).

Skills & Certification

• Background in drainage engineering.
• High-Pressure Water Jetting (HPWJ) certification.
• Strong verbal and written communication skills.
• DBS check required as part of onboarding.

Behaviours & Attributes

• Hands-on, leads from the front, and enjoys working with others to achieve positive outcomes.
• Positive, can-do attitude with strong problem-solving skills.
• Organised, goal-focused and committed to learning.
• Comfortable working independently and outdoors.
• Customer-centric and highly motivated.