Donor Carer

NHS; Gloucester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Donor Carer to support blood donation processes. The role offers valuable healthcare skills training, flexible work hours, competitive pay, and opportunities for personal development. Ideal candidates should possess strong customer service skills, be comfortable interacting with the public, and be willing to learn. This is a meaningful role aimed at saving lives.

Benefits

27 days of leave plus bank holidays

NHS pension scheme

Flexible working opportunities

Qualifications

• Good standard of numeracy and literacy.
• Willingness to undertake development and training.

Responsibilities

• Support donors through the donation process.
• Handle blood products safely and maintain records.
• Deliver excellent care to donors.

Skills

Customer Service

Communication Skills

Numeracy and Literacy

Education

Skills for Healthcare Certificate

Job description

As a Donor Carer, you will have the opportunity to learn skills and train to be an essential member of our donor team. You will play a vital role in saving and improving lives on a daily basis in an interesting environment where every day is different.

The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts!

Main duties of the job

Are you a people person who loves making others feelcomfortable and supported? If you're someone who naturally puts others at ease,enjoys chatting with people, and can handle questions and concerns withconfidence, this could be the perfect role for you!

You don't need a healthcarebackground experience in retail, hospitality, customer service, or evenvolunteering is just as valuable. If you've worked in a team and know what itmeans to go the extra mile for someone, wed love to hear from you. Bring yourpositive attitude and enthusiasm for delivering a great experience and wellprovide all the training you need.

In this role, you'll learn practicalhealthcare skills and take a step into the NHS. You'll be the friendly facethat greets our donors, supports them through the donation process, and makessure they leave feeling good about their experience. From checking them in onour systems to ensuring they're comfortable during and after their donation,your focus will be on delivering excellent care every step of the way.

You'llalso keep accurate records, handle blood products safely, and ensure everythingis set up for a smooth session. If you're ready to build a meaningful career,gain valuable skills, and make a real difference, we can't wait to welcome youon board!

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Job responsibilities

What we offer you:

• 6-week training period to fully prepare you for your career with us, including your Skills for Healthcare Certificate.
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• NHSBT promotes flexible working opportunities where the role allows.
• 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years' service and 33 days after 10 years' service.
• An NHS career pathway- we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.

You will be working on a shift basis, but the normal hoursfor this role are between 2 and 6 days per fortnight, depending on the hoursrequested and agreed when you accept the job offer.

Early shifts may start at 07:30. Late shifts may finish at 21:00.These will be up to 9.5-hour days.

Session visits are anticipated to be held on Tuesday 7th October 2025 andinterviews are anticipated to be held on 9th or 10th October 2025 subject toconfirmation.

Person Specification

Qualifications

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.

Experience

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a year(per annum, pro rata)