Domestic Abuse Assessment and Triage Adviser (KDASS)

Bridges Outcomes Partnerships; Huddersfield; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A not-for-profit social enterprise is looking for a compassionate individual to join the Triage Team, offering support to victims of domestic abuse. This role involves handling calls, triaging cases, and maintaining records. The ideal candidate will have a strong understanding of domestic abuse issues and demonstrate empathy in communication. Alongside a flexible hybrid working model, the role promises professional development opportunities amongst a passionate team dedicated to improving lives.

Benefits

25 days annual leave

Private Medical Insurance

Pension Scheme with employer contribution

Learning and Development opportunities

Qualifications

• Understanding of the impacts of domestic abuse.
• Experience in record-keeping within a case management system.
• Commitment to professional development.

Responsibilities

• Receive and respond to calls offering emotional support.
• Triage referrals to appropriate services.
• Maintain accurate case records.

Skills

Understanding of domestic abuse

Empathy and compassion

Communication skills

Organisational skills

Adaptability

Job description

Employment Type : Full time

Location : Hybrid - Kirklees, UK

Hybrid with a minimum of 2 days per week at the KDASS office in Huddersfield

Salary : £26,000 - £29,000 (GBP) Dependent on experience

Team : Programme Delivery team

Seniority : Junior, Mid-level

Closing : 9 : 00am, 1st Dec 2025 GMT

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

About KDASS

Kirklees Domestic Abuse Specialist Services (KDASS) is a partnership between three specialist service providers. Together we deliver specialist, trauma-informed, and person-centred support for people who have experienced harm through domestic abuse.

Grounded in the Kirklees Domestic Abuse Strategy, KDASS aims to :

• Empower people to live free from harm and fear
• Give advice and deliver personalised interventions to reduce the risk of harm or symptoms of trauma cause by Domestic Abuse through accessible, person-centred pathways
• Work collaboratively with valued statutory and third sector agencies to achieve the best outcomes and impact for each individual.
• Champion equality, diversity, and inclusion in all we do.

About the opportunity

As a vital first point of contact for people affected by domestic abuse, you will play a central role in ensuring that every person who reaches out to KDASS is heard, supported and connected with the right help at the right time. Through compassionate, person-led conversations, you will listen, explore and understand individual experiences, identify risks, and ensure a safe and supportive pathway into the most suitable specialist service within our partnership.

As part of our Triage Team, you’ll :

• Receive and respond to inbound calls into the KDASS central point of access, offering immediate emotional support, advice and guidance
• Review and process referrals received via our online portal and access system.
• Triage victims / survivors to the most appropriate service within agreed timeframes
• Input and maintain accurate case records in the Oasis system
• Identify and escalation any immediate safeguarding concerns through the appropriate pathways;
• Build and maintain strong, positive relationships with partner agencies to ensure smooth referral pathways; and
• Work closely with the Programme Manager to identify trends, opportunities, and areas for development within the service.

About You

At KDASS, we value both lived and learned experience. We are committed to building a diverse, inclusive and compassionate workforce that reflects the communities we serve.

Essential - You will :

• Have an understanding of domestic abuse, its impacts, and best practice approaches in supporting victims / survivors.
• Demonstrate empathy, compassion, and a non-judgemental approach in all communication.
• Understand risk and safety planning within a domestic abuse context.
• Have experience of accurate and timely record keeping within a case management system.
• Possess strong communication, organisation and IT skills.
• Be adaptable, collaborative and solution-focused in your approach.
• Be committed to your own professional development and reflective practice; and
• Share our passion for enabling people to live safe, empowered and fulfilling lives.

Desirable - You will have :

• Additional spoken languages (particularly those used in South Asian communities)
• Experience working in a charity or third sector setting
• Knowledge of the Kirklees Domestic Abuse Strategy or the Violence Against Women and Girls (VAWG) Strategy
• Knowledge of the Safe and Together DA Model or a commitment to undertake training to meet the behaviours and practise of this model.
• Understanding of person-centred and trauma-informed approaches.

Equality, Diversity and Inclusion :

KDASS is committed to building an inclusive service that values and celebrates diversity. We particularly welcome applications from people from minoritised communities, individuals with multiple and diverse language skills, people with disabilities, and those with lived experience of domestic abuse who can help shape and strengthen our understanding and response.

What we will offer you

We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day / s between Christmas and New Year.

We offer a Salary Sacrifice Pension Scheme with 5% Employer contribution

We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.

We also offer Private Medical Insurance on successful completion of your probation period (for permanent roles)

You will be able to access Learning and Development opportunities.

Application process / next steps

You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process : all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB To keep your response personal and genuine, we ask that you don't use AI tools (like Chat GPT or others) to answer the applications - we're looking for your own voice and experience to come through.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with some of our colleagues.

If you have any specific questions about the role, please email.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK